Automation-as-a-Service Market

Global Automation-as-a-Service Market Size, Trends & Analysis - Forecasts to 2027 By Component (Solution and Services), By Service (Managed Services and Professional Services), By Business Function (Information Technology (IT), Sales and Marketing, Operations, Finance and Human Resources (HR)), By Deployment Model (Public Cloud, Private Cloud, and Hybrid Cloud), By Type (Rule-based Automation and Knowledge-based Automation), By Industry (Banking, Financial Services, and Insurance (BFSI), Telecom and IT, Retail and Consumer goods, Healthcare and Life Sciences, Manufacturing, Government and Defense, Energy and Utilities, Media and Entertainment, Transportation and Logistics, and Others (travel and hospitality, and education)), By Region (North America, Asia Pacific, CSA, Europe, and the Middle East and Africa), Company Market Share Analysis, and Competitor Analysis

Category Electronics, Semiconductors and Information & Communication Technology
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This report was recently updated on November 22 2022 with the latest and most recent market numbers

Automation-as-a-Service Market Size

The global automation-as-a-service market is projected to grow at a CAGR value of 30.5% from 2022 to 2027.

Automation-as-a-service is being adopted widely in several industries nowadays. It allows firms to automate existing business operations by recording and analyzing such high-volume data. By doing so, firms avoid the flaws of such manual processes like their slow pace, human errors, and labor monotony to a process that is more accurate, fast-paced, and minimizes human intervention.

The market will be driven during the forecast period by a rise in digitalization and development of industry 4.0, increasing adoption of automation and cloud technologies, increasing automation adoption rates among SMEs, and reducing the cost of such automated solutions. Morgan Stanley estimates that the AI business will generate $1 trillion in sales by 2050, which will have a direct impact on the AaaS market.

Some of the primary factors driving the growth of the market are the growing adoption of automation throughout all end-user sectors, the extending breadth of cloud technology, and the growing amount of IoT networks. As per Capgemini Report, 75% of businesses believe that automation has resulted in more income. 76 percent of businesses believe that implementing AaaS has increased their overall profitability. Also, the growing demand for virtual workforces, business process management, advanced analytical breakthroughs, as well as the decreasing expenses of industrial automation, all add to the demand for automation as a service platform.

Furthermore, the implementation of favourable government initiatives, especially in developing economies to upgrade digital infrastructure, and the growing demand for a virtual workforce across industries will drive market growth. However, an increase in data leakage and other cyber security attacks will lead to growing concern over data security and privacy, thus restraining market growth.

The outbreak of the COVID-19 pandemic has had a negative impact on the automotive industry in general. The pandemic-induced lockdowns and restrictions have lowered the supply of labor and other production factors, thereby increasing the demand and significance of digitalization across industries. This has led to increased demand for the adoption of automation services and further development of the same.

global automation-as-a-service market

Automation-as-a-Service Market: By Component

Based on the component type, the automation-as-a-service market is divided into solutions and services. The services segment is expected to be the fastest-growing segment in the market from 2022 to 2027. The general growing adoption of automation services to deliver more efficient business operations, including automation of various data analysis, events and other business operations leading to a more streamlined functioning are driving the segment growth.

Automation-as-a-Service Market: By Service

Based on the service type, the automation-as-a-service market is divided into managed services and professional services. The professional services segment is expected to be the fastest-growing segment in the market from 2022 to 2027.

In 2019, professional services firms in the United States generated about $2 trillion, an increase of 11% over the previous year. Smart use of technologies that can save time, lower costs, and provide clients with a more tailored experience is one of the elements driving the segment growth.

Automation-as-a-Service Market: By Business Function

Based on the business function segmentation, the automation-as-a-service market is divided into information technology (IT), sales and marketing, operations, finance, and human resources (HR). Finance and human resources (HR) is expected to be the largest segment in the market from 2022 to 2027. The automation-as-service is increasingly being deployed in this segment to maintain accuracy and efficiency of workflow in the same. It helps in efficient streamlining of work as repetitive tasks are then done automated like keeping data records, and selection of candidates.

Automation-as-a-Service Market: By Deployment Model

Based on the deployment model type, the automation-as-a-service market is divided into public cloud, private cloud, and hybrid cloud. The hybrid cloud segment is expected to be the fastest-growing segment in the market from 2022 to 2027.

The hybrid cloud segment uses a hybrid or combination of public clouds, private clouds, and on-premises computing. This allows the hybrid segment to draw high demand from firms as it will enable them to be flexible, and business operations can be performed across either of the clouds and even between cloud and on-premises, as and when required and are increasingly deployed by SMEs in their operations.

Automation-as-a-Service Market: By Type

Based on the type, the automation-as-a-service market is divided into rule-based automation and knowledge-based automation. The knowledge-based automation segment is expected to be the fastest-growing segment in the market from 2022 to 2027.

Knowledge-based automation is expected to be in use by firms as it helps to achieve output with greater efficiency and accuracy by organizing unstructured data. This is done by combining machine learning with data analytics and content, thereby identifying knowledge-based gaps and correcting the same.

Automation-as-a-Service Market: By Industry

Based on the industry type, the automation-as-a-service market is divided into Banking, Financial Services, and Insurance (BFSI), telecom and IT, retail and consumer goods, healthcare and life sciences, manufacturing, government and defense, energy and utilities, media and entertainment, transportation and logistics, and others.

The banking, financial services, and insurance (BFSI) segment are expected to be the largest segment in the market from 2022 to 2027. The functioning of the BFSI segment involves the interlinkage of several systems by interfaces to enable the smooth flow of data. Adoption of automation allows this proper data analysis and the data transaction to be accurate and efficient by helping monitor these interfaces and repair any existing bottleneck.

asia pacific automation-as-a-service market

Automation-as-a-Service Market: By Region

As per the geographical analysis, the Automation-as-a-Service Market can be classified into North America (the United States, Canada, and Mexico), Asia Pacific (India, China, Japan, Malaysia, Singapore, and the Rest of Asia Pacific), Europe (Germany, United Kingdom, Italy, France, Spain, Netherlands, and Rest of Europe), Middle East & Africa (Saudi Arabia, United Arab Emirates, and Rest of the Middle East & Africa) and Central & South America (Brazil, Argentina, and Rest of Central and South America).

North America (the United States, Canada, and Mexico) will have a dominant share in the Automation-as-a-Service Market from 2022 to 2027. The substantial increase in research & development efforts in the field of IIOT in the region, as well as different manufacturing firms using factory automated systems, advancement of technologies, and widespread implementation of automated testing technology in various industry segments, are driving the market growth.

Moreover, the Asia Pacific (India, China, Japan, Malaysia, Singapore, and the Rest of Asia Pacific) region is expected to be the fastest-growing segment in the automation-as-a-service market during the forecast period. The emphasis on R&D and technology-based breakthroughs increased usage of automated and computing infrastructure, and several other government efforts to establish smart cities across Asia Pacific countries are all contributing to the expansion.

Automation-as-a-Service Market Share and Competitor Analysis

Automation Anywhere, Blue Prism, IBM, Microsoft, Uipath, HCL Technologies, HPE, Kofax, Nice Ltd., Pegasystems, Kryon Systems, Softomotive, Workfusion, among others are the key players in the automation-as-a-service market.

Please note: This is not an exhaustive list of companies profiled in the report.

Chapter 1   Methodology

1.1    Market Scope & Definitions

1.2    Estimates & Forecast Calculation

1.3    Historical Data Overview and Validation

1.4    Data Sources

1.4.1    Secondary

1.4.2    Primary

Chapter 2   Report Outlook

2.1    Global Automation-as-a-Service Market Industry Overview, 2022-2027

2.1.1    Industry Overview

2.1.2    Component Overview

2.1.3    Service Overview

2.1.4    Business Function Overview

2.1.5    Deployment Model Overview

2.1.6    Type Overview

2.1.6    Industry Overview

2.1.6    Regional Overview

Chapter 3   Global Automation-as-a-Service Market Trends

3.1    Market Segmentation

3.2    Industry Background, 2022-2027

3.3    Market Key Trends

3.3.1    Positive Trends

3.3.1.1    Rising development of cloud technology

3.3.2    Industry Challenges

3.3.2.1    Rise of cyber security crimes

3.4    Prospective Growth Scenario

3.4.1    Component Growth Scenario

3.4.2    Service Growth Scenario

3.4.3    Business Function Growth Scenario

3.4.4    Deployment Model Growth Scenario

3.4.5    Type Growth Scenario

3.4.6    Industry Growth Scenario

3.5    COVID-19 Influence over Industry Growth

3.6    Porter’s Analysis

3.7    PESTEL Analysis

3.8    Value Chain & Supply Chain Analysis

3.9    Regulatory Framework

3.9.1    North America

3.9.2    Europe

3.9.3    APAC

3.9.4    Central & South America

3.9.5    MEA

3.10    Technology Overview

3.11    Market Share Analysis, 2021

3.11.1    Company Positioning Overview, 2021

Chapter 4   Global Automation-as-a-Service Market, By Component

4.1    Component Outlook

4.2    Solution

4.2.1    Market Size, By Region, 2022-2027 (USD Billion)

4.3    Services

4.3.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 5   Global Automation-as-a-Service Market, By Service

5.1    Service Outlook

5.2    Managed Services

          5.2.1    Market Size, By Region, 2022-2027 (USD Billion)

5.3    Professional Services

5.3.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 6   Global Automation-as-a-Service Market, By Business Function

6.1    Information Technology (IT)

6.1.1    Market Size, By Region, 2022-2027 (USD Billion)

6.2    Sales and Marketing

          6.2.1    Market Size, By Region, 2022-2027 (USD Billion)

6.3    Operations

6.3.1    Market Size, By Region, 2022-2027 (USD Billion)

6.4    Finance

6.4.1    Market Size, By Region, 2022-2027 (USD Billion)

6.5    Human Resources (HR)

6.5.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 7   Global Automation-as-a-Service Market, By Deployment Model

7.1    Public Cloud

7.1.1    Market Size, By Region, 2022-2027 (USD Billion)

7.2    Private Cloud

7.2.1    Market Size, By Region, 2022-2027 (USD Billion)

7.3    Hybrid Cloud

7.3.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 8   Global Automation-as-a-Service Market, By Type

8.1    Rule-based Automation

8.1.1    Market Size, By Region, 2022-2027 (USD Billion)

8.2    Knowledge-based Automation

8.2.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 9   Global Automation-as-a-Service Market, By Industry

9.1    Banking, Financial Services, and Insurance (BFSI)

         9.1.1    Market Size, By Region, 2022-2027 (USD Billion)

9.2    Telecom and IT

9.2.1    Market Size, By Region, 2022-2027 (USD Billion)

9.3    Retail and Consumer goods

9.3.1    Market Size, By Region, 2022-2027 (USD Billion)

9.4    Healthcare and Life Sciences

9.4.1    Market Size, By Region, 2022-2027 (USD Billion)

9.5    Manufacturing

9.5.1    Market Size, By Region, 2022-2027 (USD Billion)

9.6    Government and Defense

9.6.1    Market Size, By Region, 2022-2027 (USD Billion)

9.7    Energy and Utilities

9.7.1    Market Size, By Region, 2022-2027 (USD Billion)

9.8    Media and Entertainment

9.8.1    Market Size, By Region, 2022-2027 (USD Billion)

9.9    Transportation and Logistics

          9.9.1    Market Size, By Region, 2022-2027 (USD Billion)

9.10    Others (travel and hospitality, and education)

9.10.1    Market Size, By Region, 2022-2027 (USD Billion)

Chapter 10   Global Automation-as-a-Service Market, By Region

10.1    Regional outlook

10.2    North America

10.2.1    Market Size, By Country 2022-2027 (USD Billion)

10.2.2    Market Size, By Component, 2022-2027 (USD Billion)

10.2.3    Market Size, By Service, 2022-2027 (USD Billion)

10.2.4    Market Size, By Business Function, 2022-2027 (USD Billion)

10.2.5    Market Size, By Deployment Model, 2022-2027 (USD Billion)

10.2.6    Market Size, By Type, 2022-2027 (USD Billion)

10.2.7    Market Size, By Industry, 2022-2027 (USD Billion)

10.2.8    U.S.

10.2.8.1    Market Size, By Component, 2022-2027 (USD Billion)

10.2.8.2    Market Size, By Service, 2022-2027 (USD Billion)

10.2.8.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.2.8.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.2.8.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.2.8.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.2.9    Canada

10.2.9.1    Market Size, By Component, 2022-2027 (USD Billion)

10.2.9.2    Market Size, By Service, 2022-2027 (USD Billion)

10.2.9.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.2.9.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.2.9.5    Market Size, By Type, 2022-2027 (USD Billion)

          10.2.9.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.2.10    Mexico

10.2.10.1    Market Size, By Component, 2022-2027 (USD Billion)

10.2.10.2    Market Size, By Service, 2022-2027 (USD Billion)

10.2.10.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.2.10.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.2.10.5    Market Size, By Type, 2022-2027 (USD Billion)

          10.2.10.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.3    Europe

10.3.1    Market Size, By Country 2022-2027 (USD Billion)

10.3.2    Market Size, By Component, 2022-2027 (USD Billion)

10.3.3    Market Size, By Service, 2022-2027 (USD Billion)

10.3.4    Market Size, By Business Function, 2022-2027 (USD Billion)

10.3.5    Market Size, By Deployment Model, 2022-2027 (USD Billion)

10.3.6    Market Size, By Type, 2022-2027 (USD Billion)

10.3.7    Market Size, By Industry, 2022-2027 (USD Billion)

10.3.8    Germany

10.3.8.1    Market Size, By Component, 2022-2027 (USD Billion)

10.3.8.2    Market Size, By Service, 2022-2027 (USD Billion)

10.3.8.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.3.8.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.3.8.5    Market Size, By Type, 2022-2027 (USD Billion)

          10.3.8.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.3.9    UK

10.3.9.1    Market Size, By Component, 2022-2027 (USD Billion)

10.3.9.2    Market Size, By Service, 2022-2027 (USD Billion)

10.3.9.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.3.9.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.3.9.5    Market Size, By Type, 2022-2027 (USD Billion)

          10.3.9.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.3.10    France

10.3.10.1    Market Size, By Component, 2022-2027 (USD Billion)

10.3.10.2    Market Size, By Service, 2022-2027 (USD Billion)

10.3.10.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.3.10.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.3.10.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.3.10.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.3.11    Italy

10.3.11.1    Market Size, By Component, 2022-2027 (USD Billion)

10.3.11.2    Market Size, By Service, 2022-2027 (USD Billion)

10.3.11.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.3.11.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.3.11.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.3.11.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.4    Asia Pacific

10.4.1    Market Size, By Country 2022-2027 (USD Billion)

10.4.2    Market Size, By Component, 2022-2027 (USD Billion)

10.4.3    Market Size, By Service, 2022-2027 (USD Billion)

10.4.4    Market Size, By Business Function, 2022-2027 (USD Billion)

10.4.5   Market Size, By Deployment Model, 2022-2027 (USD Billion)

10.4.6    Market Size, By Type, 2022-2027 (USD Billion)

10.4.7    Market Size, By Industry, 2022-2027 (USD Billion)

10.4.8    China

10.4.8.1    Market Size, By Component, 2022-2027 (USD Billion)

10.4.8.2    Market Size, By Service, 2022-2027 (USD Billion)

10.4.8.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.4.8.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.4.8.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.4.8.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.4.9    India

10.4.9.1    Market Size, By Component, 2022-2027 (USD Billion)

10.4.9.2    Market Size, By Service, 2022-2027 (USD Billion)

10.4.9.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.4.9.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

         10.4.9.5    Market Size, By Type, 2022-2027 (USD Billion)

         10.4.9.6 Market Size, By Industry, 2022-2027 (USD Billion)

10.4.10    Japan

10.4.8.1    Market Size, By Component, 2022-2027 (USD Billion)

10.4.8.2    Market Size, By Service, 2022-2027 (USD Billion)

10.4.8.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.4.8.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.4.8.5    Market Size, By Type, 2022-2027 (USD Billion)

          10.4.8.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.5    MEA

10.5.1    Market Size, By Country 2022-2027 (USD Billion)

10.5.2    Market Size, By Component, 2022-2027 (USD Billion)

10.5.3    Market Size, By Service, 2022-2027 (USD Billion)

10.5.4    Market Size, By Business Function, 2022-2027 (USD Billion)

10.5.5    Market Size, By Deployment Model, 2022-2027 (USD Billion)

10.5.6    Market Size, By Type, 2022-2027 (USD Billion)

          10.5.7    Market Size, By Industry, 2022-2027 (USD Billion)

10.5.8    Saudi Arabia

10.5.8.1    Market Size, By Component, 2022-2027 (USD Billion)

10.5.8.2    Market Size, By Service, 2022-2027 (USD Billion)

10.5.8.3   Market Size, By Business Function, 2022-2027 (USD Billion)

10.5.8.4   Market Size, By Deployment Model, 2022-2027 (USD Billion)

           10.5.8.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.5.8.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.5.9    UAE

10.5.9.1    Market Size, By Component, 2022-2027 (USD Billion)

10.5.9.2    Market Size, By Service, 2022-2027 (USD Billion)

10.5.9.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.5.9.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.5.9.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.5.9.6    Market Size, By Industry, 2022-2027 (USD Billion)

10.5.10    South Africa

10.5.10.1    Market Size, By Component, 2022-2027 (USD Billion)

10.5.10.2    Market Size, By Service, 2022-2027 (USD Billion)

10.5.10.3    Market Size, By Business Function, 2022-2027 (USD Billion)

10.5.10.4    Market Size, By Deployment Model, 2022-2027 (USD Billion)

          10.5.10.5    Market Size, By Type, 2022-2027 (USD Billion)

           10.5.10.6    Market Size, By Industry, 2022-2027 (USD Billion)

Chapter 11   Company Landscape

11.1    Competitive Analysis, 2022

11.2    Automation Anywhere

11.2.1    Company Overview

11.2.2    Financial Analysis

11.2.3    Strategic Positioning

11.2.4    Info Graphic Analysis

11.3    Blue Prism

          11.3.1    Company Overview

11.3.2    Financial Analysis

11.3.3    Strategic Positioning

11.3.4    Info Graphic Analysis

11.4    IBM

11.4.1    Company Overview

11.4.2    Financial Analysis

11.4.3    Strategic Positioning

11.4.4    Info Graphic Analysis

11.5    Microsoft

11.5.1    Company Overview

11.5.2    Financial Analysis

11.5.3    Strategic Positioning

11.5.4    Info Graphic Analysis

11.6    Uipath

11.6.1    Company Overview

11.6.2    Financial Analysis

11.6.3    Strategic Positioning

11.6.4    Info Graphic Analysis

11.7    HCL Technologies

11.7.1    Company Overview

11.7.2    Financial Analysis

11.7.3    Strategic Positioning

11.7.4    Info Graphic Analysis

11.8    HPE

11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

11.10.4    Info Graphic Analysis

11.11   Kofax

11.11.1    Company Overview

11.11.2    Financial Analysis

11.11.3    Strategic Positioning

11.11.4    Info Graphic Analysis

11.10    Nice Ltd.

11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

          11.10.4    Info Graphic Analysis

11.10    Pegasystems

          11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

          11.10.4    Info Graphic Analysis

11.10    Kryon Systems

11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

          11.10.4    Info Graphic Analysis

11.10    Softomotive

11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

          11.10.4    Info Graphic Analysis

11.10    Workfusion

11.10.1    Company Overview

11.10.2    Financial Analysis

11.10.3    Strategic Positioning

          11.10.4    Info Graphic Analysis

11.11    Other Companies

11.11.1    Company Overview

11.11.2    Financial Analysis

11.11.3    Strategic Positioning

          11.11.4    Info Graphic Analysis

The Global Automation-as-a-Service Market has been studied from the year 2019 till 2027. However, the CAGR provided in the report is from the year 2022 to 2027. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.

The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Automation-as-a-Service Market.

The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.

Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.

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Frequently Asked Questions

The global automation-as-a-service market is projected to grow at a CAGR value of 30.5% from 2022 to 2027.
Automation Anywhere, Blue Prism, IBM, Microsoft, Uipath, HCL Technologies, HPE, Kofax, Nice Ltd., Pegasystems, Kryon Systems, Softomotive, Workfusion, among others are the key players in the automation-as-a-service market
The North American region is estimated to hold the highest share in the automation-as-a-service market.
The outbreak of the COVID-19 pandemic has had a positive impact on the automotive industry in general. The pandemic-induced lockdowns and restrictions have lowered the supply of labour and other production factors, thereby increasing the demand and significance of digitalisation across industries. This has led to increased demand for the adoption of automation services and further development of the same.
The market will be driven during the forecast period by a rise in digitalisation and development of industry 4.0, increasing adoption of automation and cloud technologies, increasing automation adoption rates among SMEs, and reducing the cost of such automated solutions. Other drivers include the implementation of favourable government initiatives, especially in developing economies to upgrade digital infrastructure, and the growing demand for a virtual workforce across industries.

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