Chatbot Market

Global Chatbot Market Size, Trends & Analysis - Forecasts to 2028 By Product (Standalone, Web-based, Messenger-based/Third Party), By Application (Bots for Complex Conversations/Multi-Turn Conversations/Research/Content Alteration/As Search Engine/Coding/Translation; Bots for Customer Service; Bots for Social Media; Bots for Payments/Order Processing; Bots for Customer Engagement & Retention; Bots for Branding & Advertisement; Others), By Technology (Artificial Intelligence, Marketing, Human Intelligence), By End-User (Healthcare, Retail, BFSI, Media & Entertainment, Travel & Tourism, E-commerce, and Others), By Enterprise (Small Enterprises, Medium Enterprises, Large Enterprises), By Region (North America, Asia Pacific, Central & South America, Europe, Middle East and Africa), Competitive Landscape, Company Market Share Analysis, and Competitor Analysis

Category Trending Technology
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This report was recently updated on February 27 2024 with the latest and most recent market numbers

Global Chatbot Market Size

The Global Chatbot Market is expected to grow at a CAGR of 25.2% from 2023 to 2028.

A chatbot is a computer programme that, at its most basic level, simulates and interprets spoken and written human communication, allowing users to interact with digital devices as if they were interacting with a real person. Chatbots are conversational technologies that effectively complete repetitive activities. Chatbots assist users in doing those chores quickly so they may concentrate on high-level, strategic, and interesting work that call for human qualities that cannot be copied by a machine.

The market is anticipated to be fuelled by rising number of companies and organizations adopting customer service initiatives to cut operating expenses by implying human-like chatbot systems. These interactive programme/chatbot are created using artificial intelligence and human intelligence. It is made to communicate with people via text and is integrated with a number of messaging platforms, making it useful for users across a range of industries. A variety of advancements in machine learning and artificial intelligence are expected to enhance chatbot functioning. In turn, it is projected that the market will expand in the next years.

Because of the rising popularity of messaging programmes and the rising trend of using consumer analytics by various organisations across the globe, the chatbot market is expected to grow exponentially. In order to meet consumer expectations and market demands, vendors across the globe are integrating technologies like AI and NLP to create significant product innovations.

The rising demand for offering 24x7 customer service, the need to reduce operating costs by outsourcing duties to chatbots have all contributed to an increase in product’s demand. This is related to people's increasing preference for messaging apps over social networking websites. Also, as companies continue to automate their sales and customer support, chatbots are becoming more and more popular. Organizations can provide prompt services at lower rates by using chatbots. Hence, the market for chatbots is expected to grow tremendously during the forecast period.

One such company, OpenAI, in November 2022 launched their product, ChatGPT. It has been improved (a method of transfer learning) by utilising both supervised and reinforcement learning strategies. It is based on the huge language models from the OpenAI GPT-3 family.

global chatbot market

Global Chatbot Market: By Application

The bots for services segment is expected to be the largest segment in the market from 2023-2028. In order to cut expenses, many organisations are choosing to automate their normal and conversational tasks. Businesses are largely concentrating on automating customer service and sales in order to drastically reduce costs by implementing chatbots.

Artificial intelligence-enabled chatbots are particularly growing in popularity. Companies will save a significant amount of money by using chatbots to automate parts of customer support and sales and substantially reduce labour costs.

The bots for complex conversations/multi-turn conversations/research/content alteration/as search engine/coding/translation segment is expected to be the fastest growing segment from 2023 to 2028. Rising demand for conversational chatbots for executing complex communication, for research purpose, and for supporting content alteration is expected to support the growth of this segment. Moreover application of this service across healthcare, finance, marketing, automotive and travel industry is another factor supporting the growth of the segment in the market.

Global Chatbot Market: By Technology

Based on technology, the global chatbot market is further segmented into Artificial Intelligence, Marketing, and Human Intelligence. Due to the significant investment made by market players in the artificial chatbots, artificial intelligence chatbots are anticipated to gain significant traction in the market. Chatbots employ artificial intelligence (AI) to process language and interact with humans. Many chatbots have been installed for messaging platforms including Facebook, Skype, Slack, and other significant social media networking sites. The potential to receive small commission fees is one of the market's prime opportunities. Chatbots are widely used in digital marketing to update current customers about new products and services, since they enable direct customer interaction.

Global Chatbot Market: By Product

The standalone segment is expected to be the fastest growing segment in the market from 2023-2028. Consumers are rapidly employing visual assistant programmes like Google Assistant, Alexa from Amazon, and Siri from Apple to use in independent messaging systems. In an effort to increase client interactions, many companies prefer chatbots for messaging platforms and customer care bots for web-based services. Chatbots give companies the chance to communicate with customers directly and collect information about their preferences that can be applied to digital marketing campaigns later on. Moreover, chatbots are being used by companies, mostly in the retail, healthcare, and digital marketing industries, to enhance their customer service offerings. Hence, with the rising demand for AI based chatbots, the market is anticipated to grow rapidly.

Global Chatbot Market: By End-User

The e-commerce segment is expected to be the fastest growing segment in the market from 2023-2028. Chatbots has been widely employed by most of the top e-commerce companies for returns and exchanges, and other communications. Deploying chatbots have helped companies automate their task, and hence the prolong use will substantially result in huge annual savings in the overall costs. Hence, this segment is analyzed to be the fastest growing segment in the market.

Global Chatbot Market: By Enterprise Size

The large enterprise segment is expected to be the largest segment in the market from 2023-2028. A rising number of prominent companies are using chatbots for routine customer service activities. The major advantages that chatbots offer to these enterprises are decreased operating expenses, increased customer satisfaction, and increased operational efficiency.

asia pacific chatbot market

Global Chatbot Market: By Region

North America is anticipated to be the largest segment in the global market. The market's strong development potential can be attributable to the rising awareness regarding advantages such as lower operational costs for businesses, higher customer satisfaction, and more effective business operations. Moreover, due to the presence of top players across U.S., and due to increasing demand for chatbots for SMEs, the market is expected to grow rapidly in the North American region.

Asia Pacific segment is analyzed to be the fastest growing segment in the market. Asia Pacific, is a significant centre for the services sector. Chatbots are being used by a growing number of large businesses across countries like India, China, Japan, Malaysia, Singapore and other countries.

Global Chatbot Market Share and Competitor Analysis

The key players covered in the global chatbot market are Google, Microsoft, Amazon, Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc., Slack Technologies Inc., and OpenAI among others. Some of the other players that are competing with ChatGPT (OpenAI) or are offering alternative products in the market are:

Please note: This is not an exhaustive list of companies profiled in the report.

1          STRATEGIC INSIGHTS ON NEW REVENUE POCKETS

1.1    Strategic Opportunity & Attractiveness Analysis

1.1.1        Hot Revenue Pockets

1.1.2        Market Attractiveness Score

1.1.3        Revenue Impacting Opportunity

1.1.4        High Growing Region/Country

1.1.5        Competitor Analysis

1.1.6        Consumer Analysis

1.2    Global Market Estimates' View

1.3    Strategic Insights across Business Functions

1.3.1        For Chief Executive Officers

1.3.2        For Chief Marketing Officers

1.3.3        For Chief Strategy Officers

1.4    Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into

2          TECHNOLOGICAL TRENDS

2.1   Technological Adoption Rate

2.2   Current Trend Impact Analysis

2.3   Future Trend Impact Analysis

2.4   Data Metrics

3          GLOBAL MARKET OUTLOOK

3.1   Market Pyramid Analysis

3.1.1        Introduction

3.1.2        Adjacent Market Opportunities

3.1.3        Ancillary Market Opportunities

3.2   Demand Side Analysis

3.2.1        Market Drivers: Impact Analysis

3.2.2        Market Restraints: Impact Analysis

3.2.3        Market Opportunities: Impact Analysis

3.2.4        Market Challenges: Impact Analysis

3.3   Supply Side Analysis

3.3.1        Porter’s Five Forces Analysis

3.3.1.1 Threat of New Entrants

3.3.1.2 Threat of New Substitutes

3.3.1.3 Bargaining Power of Suppliers

3.3.1.4 Bargaining Power of Buyers

3.3.1.5 Intensity of Competitive Rivalry

3.3.2        SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)

3.3.2.1 Political Landscape

3.3.2.2 Economic Landscape

3.3.2.3 Social Landscape

3.3.2.4 Technology Landscape

3.3.3        Value Chain Analysis

3.3.4        Trend Analysis

3.3.5        Gap Analysis

3.3.6        Cost Analysis

4          GLOBAL CHATBOT MARKET, BY END-USER

4.1   Introduction

4.2   Chatbot Market: End-User Scope Key Takeaways

4.3   Revenue Growth Analysis, 2022 & 2028

4.4   Healthcare

4.4.1        Healthcare Market Estimates and Forecast, 2020-2028 (USD Million)

4.5   Retail

4.5.1        Retail Market Estimates and Forecast, 2020-2028 (USD Million)

4.6   BFSI

4.6.1        BFSI Market Estimates and Forecast, 2020-2028 (USD Million)

4.7   Media & Entertainment

4.7.1           Media & Entertainment Market Estimates and Forecast, 2020-2028 (USD Million)

4.8   Travel & Tourism

4.9.1           Travel & Tourism Market Estimates and Forecast, 2020-2028 (USD Million)

4.9   E-commerce

4.9.1           E-commerce Market Estimates and Forecast, 2020-2028 (USD Million)

4.10 Others

4.10.1        Others Market Estimates and Forecast, 2020-2028 (USD Million)

5          GLOBAL CHATBOT MARKET, BY ENTERPRISE

5.1   Introduction

5.2   Chatbot Market: Enterprise Scope Key Takeaways

5.3   Revenue Growth Analysis, 2022 & 2028

5.4   Large Enterprise

5.4.1        Large Enterprise Market Estimates and Forecast, 2020-2028 (USD Million)

5.5   Small Enterprise

5.5.1        Small Enterprise Market Estimates and Forecast, 2020-2028 (USD Million)

5.6   Medium Enterprise

5.6.1        Medium Enterprise Market Estimates and Forecast, 2020-2028 (USD Million)

6         GLOBAL CHATBOT MARKET, BY APPLICATION

6.1   Introduction

6.2   Chatbot Market: Application Scope Key Takeaways

6.3   Revenue Growth Analysis, 2022 & 2028

6.4   Bots for Complex Conversations/Multi-Turn Conversations/Research/Content Alteration/As Search Engine/Coding/Translation

6.4.1        Bots for Complex Conversations/Multi-Turn Conversations/Research/Content Alteration/As Search Engine/Coding/Translation Market Estimates and Forecast, 2020-2028 (USD Million)

6.5   Bots for Customer Service

6.5.1        Bots for Customer Service Market Estimates and Forecast, 2020-2028 (USD Million)

6.6   Bots for Social Media

6.6.1        Bots for Social Media Market Estimates and Forecast, 2020-2028 (USD Million)

6.7   Bots for Payments/Order Processing

6.7.1        Bots for Payments/Order Processing Market Estimates and Forecast, 2020-2028 (USD Million)

6.8   Bots for Customer Engagement & Retention

6.9.1        Bots for Customer Engagement & Retention Market Estimates and Forecast, 2020-2028 (USD Million)

6.9   Bots for Branding & Advertisement

6.9.1        Bots for Branding & Advertisement Market Estimates and Forecast, 2020-2028 (USD Million)

6.10 Others

6.10.1      Others Market Estimates and Forecast, 2020-2028 (USD Million)

7         GLOBAL CHATBOT MARKET, BY TECHNOLOGY

7.1   Introduction

7.2   Chatbot Market: Technology Scope Key Takeaways

7.3   Revenue Growth Analysis, 2022 & 2028

7.4   Artificial Intelligence

7.4.1        Artificial Intelligence Market Estimates and Forecast, 2020-2028 (USD Million)

7.5   Human Intelligence

7.5.1        Human Intelligence Market Estimates and Forecast, 2020-2028 (USD Million)

7.6   Marketing Intelligence

7.6.1        Marketing Intelligence Market Estimates and Forecast, 2020-2028 (USD Million)

8         GLOBAL CHATBOT MARKET, BY PRODUCT

8.1   Introduction

8.2   Chatbot Market: Product Scope Key Takeaways

8.3   Revenue Growth Analysis, 2022 & 2028

8.4   Standalone

8.4.1        Standalone Market Estimates and Forecast, 2020-2028 (USD Million)

8.5   Web-Based

8.5.1        Web-Based Market Estimates and Forecast, 2020-2028 (USD Million)

8.6   Messenger-based/Third Party

8.6.1        Messenger-based/Third Party Market Estimates and Forecast, 2020-2028 (USD Million)

9          GLOBAL CHATBOT MARKET, BY REGION

9.1   Introduction

9.2   North America Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.2.1        By End-User

9.2.2        By Enterprise

9.2.3        By Application

9.2.4        By Technology  

9.2.5        By Product  

9.2.6        By Country

9.2.5.1     U.S. Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.2.5.1.1        By End-User

9.2.5.1.2        By Enterprise

9.2.5.1.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.2.5.2     Canada Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.2.5.2.1        By End-User

9.2.5.2.2        By Enterprise

9.2.5.2.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.2.5.3     Mexico Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.2.5.3.1        By End-User

9.2.5.3.2        By Enterprise

9.2.5.3.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3   Europe Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.1        By End-User

9.3.2        By Enterprise

9.3.3        By Application

9.3.4        By Technology  

9.2.5        By Product  

9.2.6        By Country

9.3.5.1     Germany Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.1.1        By End-User

9.3.5.1.2        By Enterprise

9.3.5.1.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.2     U.K. Presered Flowers Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.2.1        By End-User

9.3.5.2.2        By Enterprise

9.3.5.2.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.3     France Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.3.1        By End-User

9.3.5.3.2        By Enterprise

9.3.5.3.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.4     Italy Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.4.1        By End-User

9.3.5.4.2        By Enterprise

9.3.5.4.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.5     Spain Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.5.1        By End-User

9.3.5.5.2        By Enterprise

9.3.5.5.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.6     Netherlands Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.6.1        By End-User

9.3.5.6.2        By Enterprise

9.3.5.6.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.3.5.7     Rest of Europe Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.3.5.7.1        By End-User

9.3.5.7.2        By Enterprise

9.3.5.7.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4   Asia Pacific Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.1        By End-User

9.4.2        By Enterprise

9.4.3        By Application

9.4.4        By Technology  

9.2.5        By Product  

9.2.6        By Country

9.4.5.1     China Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.1.1        By End-User

9.4.5.1.2        By Enterprise

9.4.5.1.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.2     Japan Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.2.1        By End-User

9.4.5.2.2        By Enterprise

9.4.5.2.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.3     India Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.3.1        By End-User

9.4.5.3.2        By Enterprise

9.4.5.3.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.4     South Korea Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.4.1        By End-User

9.4.5.4.2        By Enterprise

9.4.5.4.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.5     Singapore Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.5.1        By End-User

9.4.5.5.2        By Enterprise

9.4.5.5.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.6     Malaysia Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.6.1        By End-User

9.4.5.6.2        By Enterprise

9.4.5.6.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.7     Thailand Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.7.1        By End-User

9.4.5.7.2        By Enterprise

9.4.5.7.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.8     Indonesia Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.9.1        By End-User

9.4.5.9.2        By Enterprise

9.4.5.9.3        By Application

9.2.5.1.4        By Technology

9.2.5.1.5        By Product

9.4.5.9     Vietnam Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.9.1        By End-User

9.4.5.9.2        By Enterprise

9.4.5.9.3        By Application

9.4.5.9.4        By Technology

9.4.5.9.5        By Product

9.4.5.10  Taiwan Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.10.1      By End-User

9.4.5.10.2      By Enterprise

9.4.5.10.3      By Application

9.4.5.10.4      By Technology

9.4.5.10.5      By Product

9.4.5.11  Rest of Asia Pacific Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.4.5.11.1      By End-User

9.4.5.11.2      By Enterprise

9.4.5.11.3      By Application

9.4.5.11.4      By Technology

9.4.5.11.5      By Product

9.5   Middle East & Africa Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.1        By End-User

9.5.2        By Enterprise

9.5.3        By Application

9.5.4        By Technology  

9.2.5        By Product  

9.2.6        By Country

9.5.5.1     Saudi Arabia Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.5.1.1        By End-User

9.5.5.1.2        By Enterprise

9.5.5.1.3        By Application

9.5.5.1.4        By Technology

9.5.5.1.5        By Product

9.5.5.2     U.A.E. Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.5.2.1        By End-User

9.5.5.2.2        By Enterprise

9.5.5.2.3        By Application

9.5.5.1.4        By Technology

9.5.5.1.5        By Product

9.5.5.3     Israel Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.4.3.1        By End-User

9.5.4.3.2        By Enterprise

9.5.4.3.3        By Application

9.5.5.1.4        By Technology

9.5.5.1.5        By Product

9.5.5.4     South Africa Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.5.4.1        By End-User

9.5.5.4.2        By Enterprise

9.5.5.4.3        By Application

9.5.5.1.4        By Technology

9.5.5.1.5        By Product

9.5.5.5     Rest of Middle East & Africa Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.5.5.5.1        By End-User

9.5.5.5.2        By Enterprise

9.5.5.5.2        By Application

9.5.5.1.4        By Technology

9.5.5.1.5        By Product

9.6   Central & South America Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.6.1        By End-User

9.6.2        By Enterprise

9.6.3        By Application

9.6.4        By Technology

9.6.5        By Product  

9.6.6        By Country

9.6.5.1     Brazil Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.6.5.1.1        By End-User

9.6.5.1.2        By Enterprise

9.6.5.1.3        By Application

9.6.5.1.4        By Technology

9.6.5.1.5        By Product

9.6.5.2     Argentina Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.6.5.2.1        By End-User

9.6.5.2.2        By Enterprise

9.6.5.2.3        By Application

9.6.5.1.4        By Technology

9.6.5.1.5        By Product

9.6.5.3     Chile Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.6.5.3.1        By End-User

9.6.5.3.2        By Enterprise

9.6.5.3.3        By Application

9.6.5.1.4        By Technology

9.6.5.1.5        By Product

9.6.5.4     Rest of Central & South America Chatbot Market Estimates and Forecast, 2020-2028 (USD Million)

9.6.5.4.1        By End-User

9.6.5.4.2        By Enterprise

9.6.5.4.3        By Application

9.6.5.1.4        By Technology

9.6.5.1.5        By Product

10        COMPETITIVE LANDCAPE

10.1 Company Market Share Analysis

10.2 Four Quadrant Positioning Matrix

10.2.1      Market Leaders

10.2.2      Market Visionaries

10.2.3      Market Challengers

10.2.4      Niche Market Players

10.3 Vendor Landscape

10.3.1      North America

10.3.2      Europe

10.3.3      Asia Pacific

10.3.4      Rest of the World

10.4 Company Profiles  

10.4.1      OpenAI

10.4.1.1           Business Description & Financial Analysis

10.4.1.2           SWOT Analysis

10.4.1.3           Products & Services Offered

10.4.1.4           Strategic Alliances between Business Partners

10.4.2      Google

10.4.2.1           Business Description & Financial Analysis

10.4.2.2           SWOT Analysis

10.4.2.3           Products & Services Offered

10.4.2.4           Strategic Alliances between Business Partners

10.4.3      Microsoft

10.4.3.1           Business Description & Financial Analysis

10.4.3.2           SWOT Analysis

10.4.3.3           Products & Services Offered

10.4.3.4           Strategic Alliances between Business Partners

10.4.4      Acuvate

10.4.4.1           Business Description & Financial Analysis

10.4.4.2           SWOT Analysis

10.4.4.3           Products & Services Offered

10.4.4.4           Strategic Alliances between Business Partners

10.4.5      Aivo

10.4.5.1           Business Description & Financial Analysis

10.4.5.2           SWOT Analysis

10.4.5.3           Products & Services Offered

10.4.5.4           Strategic Alliances between Business Partners

10.4.6      NEXT IT CORP

10.4.6.1           Business Description & Financial Analysis

10.4.6.2           SWOT Analysis

10.4.6.3           Products & Services Offered

10.4.6.4           Strategic Alliances between Business Partners

10.4.7      Artificial Solutions  

10.4.7.1           Business Description & Financial Analysis

10.4.7.2           SWOT Analysis

10.4.7.3           Products & Services Offered

10.4.9.4           Strategic Alliances between Business Partners

10.4.8      Botsify Inc

10.4.9.1           Business Description & Financial Analysis

10.4.9.2           SWOT Analysis

10.4.9.3           Products & Services Offered

10.4.9.4           Strategic Alliances between Business Partners

10.4.9      Creative Virtual Ltd.

10.4.9.1           Business Description & Financial Analysis

10.4.9.2           SWOT Analysis

10.4.9.3           Products & Services Offered

10.4.9.4           Strategic Alliances between Business Partners

10.4.10     EGain Corporation

10.4.10.1 Business Description & Financial Analysis

10.4.10.2 SWOT Analysis

10.4.10.3 Products & Services Offered

10.4.10.4 Strategic Alliances between Business Partners

10.4.11    Other Companies

10.4.11.1 Business Description & Financial Analysis

10.4.11.2 SWOT Analysis

10.4.11.3 Products & Services Offered

10.4.11.4 Strategic Alliances between Business Partners

11        RESEARCH METHODOLOGY

11.1 Market Introduction

11.1.1      Market Definition

11.1.2      Market Scope & SegRetailtation

11.2 Information ProcureRetailt

11.2.1      Secondary Research

11.2.1.1           Purchased Databases

11.2.1.2           GMEs Internal Data Repository

11.2.1.3           Secondary Resources & Third Party Perspectives

11.2.1.4           Company Information Sources

11.2.2      Primary Research

11.2.2.1           Various Enterprise of Respondents for Primary Interviews

11.2.2.2           Number of Interviews Conducted throughout the Research Process

11.2.2.3           Primary Stakeholders

11.2.2.4           Discussion Guide for Primary Participants

11.2.3      Expert Panels

11.2.3.1           Expert Panels Across 30+ Industry

11.2.4      Paid Local Experts

11.2.4.1           Paid Local Experts Across 30+ Industry Across each Region

11.3 Market Estimation

11.3.1      Top-Down Approach

11.3.1.1           Macro-Economic Indicators Considered

11.3.1.2           Micro-Economic Indicators Considered

11.3.2      Bottom Up Approach

11.3.2.1           Company Share Analysis Approach

11.3.2.2           Estimation of Potential Product Sales

11.4 Data Triangulation

11.4.1      Data Collection

11.4.2      Time Series, Cross Sectional & Panel Data Analysis

11.4.3      Cluster Analysis

11.5 Analysis and Output

11.5.1      Inhouse AI Based Real Time Analytics Tool

11.5.2      Output From Desk & Primary Research

11.6 Research Assumptions & Limitations

11.7.1      Research Assumptions

11.7.2      Research Limitations

LIST OF TABLES

1 Global Chatbot Market, By End-User, 2020-2028 (USD Mllion)

2 Healthcare Market, By Region, 2020-2028 (USD Mllion)     

3 Retail Market, By Region, 2020-2028 (USD Mllion)  

4 BFSI Market, By Region, 2020-2028 (USD Mllion)      

5 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)

6 Travel & Tourism Market, By Region, 2020-2028 (USD Mllion)

7 E-commerce Market, By Region, 2020-2028 (USD Mllion)

8 Others Market, By Region, 2020-2028 (USD Mllion)

9 Global Chatbot Market, By product, 2020-2028 (USD Mllion)        

10 standalone Market, By Region, 2020-2028 (USD Mllion)    

11 web-based Market, By Region, 2020-2028 (USD Mllion)

12 messenger-based/third party Market, By Region, 2020-2028 (USD Mllion)

13 Global Chatbot Market, By Enterprise, 2020-2028 (USD Mllion)   

14 Large Enterprise Market, By Region, 2020-2028 (USD Mllion)        

15 Small Enterprise Market, By Region, 2020-2028 (USD Mllion)

16 Medium Enterprise Market, By Region, 2020-2028 (USD Mllion)

17 Global Chatbot Market, By Application, 2020-2028 (USD Mllion)

18 Bots for Complex Conversations/Multi-Turn Conversations/Research/Content Alteration/As Search Engine/Coding/Translation Market, By Region, 2020-2028 (USD Mllion)      

19 Bots for Customer Service Market, By Region, 2020-2028 (USD Mllion)  

20 Bots for Social Media Market, By Region, 2020-2028 (USD Mllion)             

21 Bots for Payments/Order Processing Market, By Region, 2020-2028 (USD Mllion)         

22 Bots for customer engagement & retention Market, By Region, 2020-2028 (USD Mllion)

23 Bots for branding & advertisment Market, By Region, 2020-2028 (USD Mllion)

24 Others Market, By Region, 2020-2028 (USD Mllion)

25 Global Chatbot Market, By TECHNOLOGY, 2020-2028 (USD Mllion)

26 Artificial Intelligence Market, By Region, 2020-2028 (USD Mllion)             

27 Human Intelligence Market, By Region, 2020-2028 (USD Mllion)   

28 Marketing Intelligence Market, By Region, 2020-2028 (USD Mllion)          

29 Regional Analysis, 2020-2028 (USD Mllion)

30 North America Chatbot Market, By End-User, 2020-2028 (USD Million)

31 North America Chatbot Market, By Enterprise, 2020-2028 (USD Million)

32 North America Chatbot Market, By Application, 2020-2028 (USD Million)

33 North America Chatbot Market, By Technology, 2020-2028 (USD Million)

34 North America Chatbot Market, By Country, 2020-2028 (USD Million)

35 U.S Chatbot Market, By End-User, 2020-2028 (USD Million)

36 U.S Chatbot Market, By Enterprise, 2020-2028 (USD Million)

37 U.S Chatbot Market, By Application, 2020-2028 (USD Million)

38 U.S Chatbot Market, By Technology, 2020-2028 (USD Million)

39 Canada Chatbot Market, By End-User, 2020-2028 (USD Million)

40 Canada Chatbot Market, By Enterprise, 2020-2028 (USD Million)

41 Canada Chatbot Market, By Application, 2020-2028 (USD Million)

42 CANADA Chatbot Market, By Technology, 2020-2028 (USD Million)

43 Mexico Chatbot Market, By End-User, 2020-2028 (USD Million)

44 Mexico Chatbot Market, By Enterprise, 2020-2028 (USD Million)

45 Mexico Chatbot Market, By Application, 2020-2028 (USD Million)

46 mexico Chatbot Market, By Technology, 2020-2028 (USD Million)

47 Europe Chatbot Market, By End-User, 2020-2028 (USD Million)

48 Europe Chatbot Market, By Enterprise, 2020-2028 (USD Million)

49 Europe Chatbot Market, By Application, 2020-2028 (USD Million)

50 europe Chatbot Market, By Technology, 2020-2028 (USD Million)

51 Germany Chatbot Market, By End-User, 2020-2028 (USD Million)

52 Germany Chatbot Market, By Enterprise, 2020-2028 (USD Million)

53 Germany Chatbot Market, By Application, 2020-2028 (USD Million)

54 germany Chatbot Market, By Technology, 2020-2028 (USD Million)

55 UK Chatbot Market, By End-User, 2020-2028 (USD Million)

56 UK Chatbot Market, By Enterprise, 2020-2028 (USD Million)

57 UK Chatbot Market, By Application, 2020-2028 (USD Million)

58 U.kChatbot Market, By Technology, 2020-2028 (USD Million)

59 France Chatbot Market, By End-User, 2020-2028 (USD Million)

60 France Chatbot Market, By Enterprise, 2020-2028 (USD Million)

61 France Chatbot Market, By Application, 2020-2028 (USD Million)

62 france Chatbot Market, By Technology, 2020-2028 (USD Million)

63 Italy Chatbot Market, By End-User, 2020-2028 (USD Million)

64 Italy Chatbot Market, By T Enterprise Type, 2020-2028 (USD Million)

65 Italy Chatbot Market, By Application, 2020-2028 (USD Million)

66 italy Chatbot Market, By Technology, 2020-2028 (USD Million)

67 Spain Chatbot Market, By End-User, 2020-2028 (USD Million)

68 Spain Chatbot Market, By Enterprise, 2020-2028 (USD Million)

69 Spain Chatbot Market, By Application, 2020-2028 (USD Million)

70 spain Chatbot Market, By Technology, 2020-2028 (USD Million)

71 Rest Of Europe Chatbot Market, By End-User, 2020-2028 (USD Million)

72 Rest Of Europe Chatbot Market, By Enterprise, 2020-2028 (USD Million)

73 Rest of Europe Chatbot Market, By Application, 2020-2028 (USD Million)

74 REST OF EUROPE Chatbot Market, By Technology, 2020-2028 (USD Million)

75 Asia Pacific Chatbot Market, By End-User, 2020-2028 (USD Million)

76 Asia Pacific Chatbot Market, By Enterprise, 2020-2028 (USD Million)

77 Asia Pacific Chatbot Market, By Application, 2020-2028 (USD Million)

78 asia Chatbot Market, By Technology, 2020-2028 (USD Million)

79 Asia Pacific Chatbot Market, By Country, 2020-2028 (USD Million)

80 China Chatbot Market, By End-User, 2020-2028 (USD Million)

81 China Chatbot Market, By Enterprise, 2020-2028 (USD Million)

82 China Chatbot Market, By Application, 2020-2028 (USD Million)

83 china Chatbot Market, By Technology, 2020-2028 (USD Million)

84 India Chatbot Market, By End-User, 2020-2028 (USD Million)

85 India Chatbot Market, By Enterprise, 2020-2028 (USD Million)

86 India Chatbot Market, By Application, 2020-2028 (USD Million)

87 india Chatbot Market, By Technology, 2020-2028 (USD Million)

88 Japan Chatbot Market, By End-User, 2020-2028 (USD Million)

89 Japan Chatbot Market, By Enterprise, 2020-2028 (USD Million)

90 Japan Chatbot Market, By Application, 2020-2028 (USD Million)

91 japan Chatbot Market, By Technology, 2020-2028 (USD Million)

92 South Korea Chatbot Market, By End-User, 2020-2028 (USD Million)

93 South Korea Chatbot Market, By Enterprise, 2020-2028 (USD Million)

94 South Korea Chatbot Market, By Application, 2020-2028 (USD Million)

95 south korea Chatbot Market, By Technology, 2020-2028 (USD Million)

96 Middle East & Africa Chatbot Market, By End-User, 2020-2028 (USD Million)

97 Middle East & Africa Chatbot Market, By Enterprise, 2020-2028 (USD Million)

98 Middle East & Africa Chatbot Market, By Application, 2020-2028 (USD Million)

99 MIDDLE EAST & AFRICA Chatbot Market, By Technology, 2020-2028 (USD Million)

100 Middle East & Africa Chatbot Market, By Country, 2020-2028 (USD Million)

101 Saudi Arabia Chatbot Market, By End-User, 2020-2028 (USD Million)

102 Saudi Arabia Chatbot Market, By Enterprise, 2020-2028 (USD Million)

103 Saudi Arabia Chatbot Market, By Application, 2020-2028 (USD Million)

104 saudi arabia Chatbot Market, By Technology, 2020-2028 (USD Million)

105 UAE Chatbot Market, By End-User, 2020-2028 (USD Million)

106 UAE Chatbot Market, By Enterprise, 2020-2028 (USD Million)

107 UAE Chatbot Market, By Application, 2020-2028 (USD Million)

108 uae Chatbot Market, By Technology, 2020-2028 (USD Million)

109 Central & South America Chatbot Market, By End-User, 2020-2028 (USD Million)

110 Central & South America Chatbot Market, By Enterprise, 2020-2028 (USD Million)

111 Central & South America Chatbot Market, By Application, 2020-2028 (USD Million)

112 CENTRAL & SOUTH AMERICA Chatbot Market, By Technology, 2020-2028 (USD Million)

113 Central & South America Chatbot Market, By Country, 2020-2028 (USD Million)

114 Brazil Chatbot Market, By End-User, 2020-2028 (USD Million)

115 Brazil Chatbot Market, By Enterprise, 2020-2028 (USD Million)

116 Brazil Chatbot Market, By Application, 2020-2028 (USD Million)

117 brazil Chatbot Market, By Technology, 2020-2028 (USD Million)

118 OpenAI: Products & Services Offering

119 Google: Products & Services Offering        

120 Microsoft: Products & Services Offering 

121 Acuvate: Products & Services Offering       

122 Aivo: Products & Services Offering

123 NEXT IT CORP: Products & Services Offering              

124 Artificial Solutions : Products & Services Offering           

125 Botsify Inc: Products & Services Offering

126 Creative Virtual Ltd., Inc: Products & Services Offering  

127  EGain Corporation: Products & Services Offering             

128 Other Companies: Products & Services Offering  

LIST OF FIGURES

1 Global Chatbot Market Overview

2 Global Chatbot Market Value From 2020-2028 (USD Mllion)

3 Global Chatbot Market Share, By End-User (2022)

4 Global Chatbot Market Share, By Enterprise (2022)

5 Global Chatbot Market Share, By Application (2022)

6 Global Chatbot Market Share, By Technology (2022)

7 Global Chatbot Market, By Region (Asia Pacific Market)

8 Technological Trends In Global Chatbot Market

9 Four Quadrant Competitor Positioning Matrix

10 Impact Of Macro & Micro Indicators On The Market

11 Impact Of Key Drivers On The Global Chatbot Market

12 Impact Of Challenges On The Global Chatbot Market

13 Porter’s Five Forces Analysis

14 Global Chatbot Market: By End-User Scope Key Takeaways

15 Global Chatbot Market, By End-User Segment: Revenue Growth Analysis

16 Healthcare Market, By Region, 2020-2028 (USD Mllion)        

17 Retail Market, By Region, 2020-2028 (USD Mllion)

18 BFSI Market, By Region, 2020-2028 (USD Mllion)

19 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)

20 Travel & Tourism Market, By Region, 2020-2028 (USD Mllion)

21 E-commerce Market, By Region, 2020-2028 (USD Mllion)

22 Others Market, By Region, 2020-2028 (USD Mllion)

23 Global Chatbot Market: By Enterprise Scope Key Takeaways

24 Global Chatbot Market, By Enterprise Segment: Revenue Growth Analysis

25 Large Enterprise Market, By Region, 2020-2028 (USD Mllion)          

26 Small Enterprise Market, By Region, 2020-2028 (USD Mllion)

27 Medium Enterprise Market, By Region, 2020-2028 (USD Mllion)

28 Global Chatbot Market: By Application Scope Key Takeaways

29 Global Chatbot Market, By Application Segment: Revenue Growth Analysis

30 Bots for Complex Conversations/Multi-Turn Conversations/Research/Content Alteration/As Search Engine/Coding/Translation Market, By Region, 2020-2028 (USD Mllion)

31 Bots for Customer Service Market, By Region, 2020-2028 (USD Mllion)

32 Bots for Social Media Market, By Region, 2020-2028 (USD Mllion)

33 Bots for Payments/Order Processing Market, By Region, 2020-2028 (USD Mllion)

34 Others Market, By Region, 2020-2028 (USD Mllion)                

35 Global Chatbot Market: By Technology Scope Key Takeaways

36 Global Chatbot Market, By Technology Segment: Revenue Growth Analysis

37 Artificial Intelligence Market, By Region, 2020-2028 (USD Mllion)    

38 Human Intelligence Market, By Region, 2020-2028 (USD Mllion)

39 Regional Segment: Revenue Growth Analysis

40 Global Chatbot Market: Regional Analysis

41 North America Chatbot Market Overview

42 North America Chatbot Market, By End-User

43 North America Chatbot Market, By Enterprise

44 North America Chatbot Market, By Application

45 North America Chatbot Market, By Technology

46 North America Chatbot Market, By Country

47 U.S. Chatbot Market, By End-User

48 U.S. Chatbot Market, By Enterprise

49 U.S. Chatbot Market, By Application

50 U.S. Chatbot Market, By Technology

51 Canada Chatbot Market, By End-User

52 Canada Chatbot Market, By Enterprise

53 Canada Chatbot Market, By Application

54 Canada Chatbot Market, By Technology

55 Mexico Chatbot Market, By End-User

56 Mexico Chatbot Market, By Enterprise

57 Mexico Chatbot Market, By Application

58 Mexico Chatbot Market, By Technology

59 Four Quadrant Positioning Matrix

60 Company Market Share Analysis

61 OpenAI: Company Snapshot

62 OpenAI: SWOT Analysis

63 OpenAI: Geographic Presence

64 Google: Company Snapshot

65 Google: SWOT Analysis

66 Google: Geographic Presence

67 Microsoft: Company Snapshot

68 Microsoft: SWOT Analysis

69 Microsoft: Geographic Presence

70 Acuvate: Company Snapshot

71 Acuvate: Swot Analysis

72 Acuvate: Geographic Presence

73 Aivo: Company Snapshot

74 Aivo: SWOT Analysis

75 Aivo: Geographic Presence

76 NEXT IT CORP: Company Snapshot

77 NEXT IT CORP: SWOT Analysis

78 NEXT IT CORP: Geographic Presence

79 Artificial Solutions : Company Snapshot

80 Artificial Solutions : SWOT Analysis

81 Artificial Solutions : Geographic Presence

82 Botsify Inc: Company Snapshot

83 Botsify Inc: SWOT Analysis

84 Botsify Inc: Geographic Presence

85 Creative Virtual Ltd., Inc.: Company Snapshot

86 Creative Virtual Ltd., Inc.: SWOT Analysis

87 Creative Virtual Ltd., Inc.: Geographic Presence

88  EGain Corporation: Company Snapshot

89  EGain Corporation: SWOT Analysis

90  EGain Corporation: Geographic Presence

91 Other Companies: Company Snapshot

92 Other Companies: SWOT Analysis

93 Other Companies: Geographic Presence 

The Global Chatbot Market has been studied from the year 2019 till 2028. However, the CAGR provided in the report is from the year 2023 to 2028. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.

The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Chatbot Market.

The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.

Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.

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Frequently Asked Questions

The global Chatbot market is expected to grow at a CAGR of 25.2% from 2023 to 2028.
The key players covered in the global chatbot market are Google, Microsoft, Amazon, Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc., Slack Technologies Inc., and OpenAI among others.
The opportunities prevailing in the global Chatbot market are the rising number of companies and organizations adopting customer service initiatives to cut operating expenses by implying human-like chatbot systems.
The primary factor fuelling the expansion of the global chatbot market are the rising popularity of messaging programmes and the rising trend of using consumer analytics by various organisations across the globe.

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