This report was recently updated on April 22 2024 with the latest and most recent
market numbers
Global Conversational Commerce Market Size, Trends & Analysis - Forecasts to 2028 By Component Type (Solutions and Services), By Type (Chatbots and Intelligent Virtual Assistants), By Deployment Mode (On-premise and Cloud), By Enterprise Size (Small & Medium-sized and Large-sized), By Industry Verticals (BFSI, Healthcare, IT & Telecom, Retail & E-commerce, Media & Entertainment, and Other Verticals), and By Region (North America, Asia Pacific, Central & South America, Europe, and Middle East and Africa), Competitive Landscape, Company Market Share Analysis, and End User Analysis
The global conversational commerce market is expected to grow at a CAGR of 15.8% from 2023 to 2028. Conversational commerce is a type of e-commerce in which chatbots and messaging applications are used to ease interactions between businesses and customers. These chatbots employ natural language processing (NLP) to read and interpret consumer requests, offering appropriate replies in real-time. Conversational commerce enables organizations to create personalized and seamless client experiences, enhancing customer happiness and loyalty. The introduction of technology has had a tremendous influence on the way businesses work throughout the world, and the growth of conversational commerce is proof of this. Conversational commerce has become a crucial component of corporate operations, allowing companies and their consumers to communicate seamlessly.
The rising popularity of messaging applications and chatbots is one of the key drivers of the worldwide conversational commerce industry. Businesses have seen the need to integrate messaging applications into their customer service operations as more people use them to communicate. Chatbots are growing smarter as they use AI and NLP technology to interpret and reply to client inquiries in real-time. Customers are more satisfied since they may receive the information they need fast and effortlessly without having to wait in line for a customer support professional. The rising trend towards omni-channel commerce is also helping to drive the global conversational commerce industry growth. Omni-channel commerce entails offering clients a unified purchasing experience across different channels, such as online, in-store, and mobile. Conversational commerce is important in this trend because it allows customers to communicate with businesses via messaging apps and chatbots, as well as traditional channels such as social media and email. Customers receive a consistent and personalized experience regardless of the channel via which they connect with the business.
One of the most significant issues confronting the worldwide conversational commerce business is ensuring that chatbots give correct and appropriate replies to client inquiries. While AI and NLP technologies have improved the intelligence of chatbots, they are not without flaws, and there is still a risk of chatbots offering inaccurate or irrelevant replies. Customers may get frustrated and dissatisfied as a result, thereby impacting the brand's reputation. To overcome this issue, organisations must invest in high-quality NLP and AI technology, as well as guarantee that their chatbots are updated and reviewed on a regular basis to ensure that they are giving correct and relevant replies.
Based on component type, the global conversational commerce market is divided into solutions and services. The solutions is expected to be the largest segment during the forecast period. The solutions category contains the real chatbot and voice assistant solutions that organizations may use to interact with consumers. These solutions can be pre-built or customized, and they might include features like product suggestions, customer assistance, and transaction processing.
Based on type, the market is divided into chatbots and intelligent virtual assistants. Chatbots is expected to be the largest segment during the forecast period. Chatbots are text-based conversational interfaces that communicate with consumers using natural language processing (NLP). Voice assistants, on the other hand, employ speech recognition technology to allow clients to engage with them by voice.
Based on deployment mode, the market is segmented into on-premise and cloud. Cloud is expected to be the largest segment during the forecast period owing to their scalability, flexibility, and cost-effectiveness, cloud-based solutions are gaining popularity.
Based on enterprise size, the market is segmented into small & medium-sized enterprises and large-sized enterprises. Small & medium-sized enterprises is expected to be the largest segment during the forecast period. Small & medium-sized enterprises include companies with less than 500 workers. Because SMEs frequently have limited resources, they may choose to use conversational commerce solutions to boost customer interaction and support without investing significantly in human resources or infrastructure.
Based on industry verticals outlook, the market is segmented into BFSI, retail & e-commerce, media & entertainment, healthcare, IT & Telecom, and other verticals. Retail & e-commerce is expected to be the largest segment during the forecast period. Retail and e-commerce sectors may better serve customers by using compelling, expressive, and intelligent conversational AI tools and strategies.
North America is analysed to be the largest region in the global conversational commerce market during the forecast period. The region's significant adoption of impending technology developments, as well as the constantly expanding need for customer support services driven by artificial intelligence, are driving market expansion. Furthermore, many organisations in North America are investing in technology developments in order to meet and assist their clients' needs.
Asia Pacific is expected to be the fastest-growing region across the global conversational commerce market with a CAGR of over 18.9%. This is because organizations are becoming more aware of new customer support services and technology. Furthermore, increased retail technology adoption, technological developments in consulting and healthcare, and rising internet penetration in this sector are increasing the usage and popularity of conversational commerce.
The key players operating in the market are Charles GmbH, Octane AI, Cognizant, Action.AI, Wizard Commerce, Inbenta, SleekFlow, Webio Ltd., Glia, and Yalo, among others. The global conversational commerce market has observed several strategic alliances between companies to launch new products with added functionalities and maintain revenue share & profitability. Organic and inorganic growth strategies adopted by small players have been the highlight of this market.
Please note: This is not an exhaustive list of companies profiled in the report.
1 STRATEGIC INSIGHTS ON NEW REVENUE POCKETS
1.1 Strategic Opportunity & Attractiveness Analysis
1.1.1 Hot Revenue Pockets
1.1.2 Market Attractiveness Score
1.1.3 Revenue Impacting Opportunity
1.1.4 High Growing Region/Country
1.1.5 Competitor Analysis
1.1.6 Consumer Analysis
1.2 Global Market Estimates' View
1.3 Strategic Insights across Business Functions
1.3.1 For Chief Executive Officers
1.3.2 For Chief Marketing Officers
1.3.3 For Chief Strategy Officers
1.4 Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into
2 TECHNOLOGICAL TRENDS
2.1 Technological Adoption Rate
2.2 Current Trend Impact Analysis
2.3 Future Trend Impact Analysis
2.4 Data Metrics
3 GLOBAL MARKET OUTLOOK
3.1 Market Pyramid Analysis
3.1.1 Introduction
3.1.2 Adjacent Market Opportunities
3.1.3 Ancillary Market Opportunities
3.2 Demand Side Analysis
3.2.1 Market Drivers: Impact Analysis
3.2.2 Market Restraints: Impact Analysis
3.2.3 Market Opportunities: Impact Analysis
3.2.4 Market Challenges: Impact Analysis
3.3 Supply Side Analysis
3.3.1 Porter’s Five Forces Analysis
3.3.1.1 Threat of New Entrants
3.3.1.2 Threat of New Substitutes
3.3.1.3 Bargaining Power of Suppliers
3.3.1.4 Bargaining Power of Buyers
3.3.1.5 Intensity of Competitive Rivalry
3.3.2 SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)
3.3.2.1 Political Landscape
3.3.2.2 Economic Landscape
3.3.2.3 Social Landscape
3.3.2.4 Component Type Landscape
3.3.3 Value Chain Analysis
3.3.4 Trend Analysis
3.3.5 Gap Analysis
3.3.6 Cost Analysis
4 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY INDUSTRY VERTICALS
4.1 Introduction
4.2 Conversational Commerce Market: Industry Verticals Scope Key Takeaways
4.3 Revenue Growth Analysis, 2022 & 2028
4.4 Healthcare
4.4.1 Healthcare Market Estimates and Forecast, 2020-2028 (USD Million)
4.5 Retail & E-commerce
4.5.1 Retail & E-commerce Market Estimates and Forecast, 2020-2028 (USD Million)
4.6 BFSI
4.6.1 BFSI Market Estimates and Forecast, 2020-2028 (USD Million)
4.7 Media & Entertainment
4.7.1 Media & Entertainment Market Estimates and Forecast, 2020-2028 (USD Million)
4.8 IT & Telecom
4.8.1 IT & Telecom Market Estimates and Forecast, 2020-2028 (USD Million)
4.10 Other Verticals
4.10.1 Other Verticals Market Estimates and Forecast, 2020-2028 (USD Million)
5 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY ENTERPRISE SIZE
5.1 Introduction
5.2 Conversational Commerce Market: Enterprise Size Scope Key Takeaways
5.3 Revenue Growth Analysis, 2022 & 2028
5.4 Large Enterprise Size
5.4.1 Large Enterprise Size Market Estimates and Forecast, 2020-2028 (USD Million)
5.5 Small & Medium-sized
5.5.1 Small & Medium-sized Market Estimates and Forecast, 2020-2028 (USD Million)
6 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY DEPLOYMENT MODE
6.1 Introduction
6.2 Conversational Commerce Market: Deployment Mode Scope Key Takeaways
6.3 Revenue Growth Analysis, 2022 & 2028
6.4 On-premise
6.4.1 On-premise Market Estimates and Forecast, 2020-2028 (USD Million)
6.5 Cloud
6.5.1 Cloud Market Estimates and Forecast, 2020-2028 (USD Million)
7 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY COMPONENT TYPE
7.1 Introduction
7.2 Conversational Commerce Market: Component Type Scope Key Takeaways
7.3 Revenue Growth Analysis, 2022 & 2028
7.4 Solutions
7.4.1 Solutions Market Estimates and Forecast, 2020-2028 (USD Million)
7.5 Services
7.5.1 Services Market Estimates and Forecast, 2020-2028 (USD Million)
8 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY TYPE
8.1 Introduction
8.2 Conversational Commerce Market: Product Scope Key Takeaways
8.3 Revenue Growth Analysis, 2022 & 2028
8.4 Chatbots
8.4.1 Chatbots Market Estimates and Forecast, 2020-2028 (USD Million)
8.5 Intelligent Virtual Assistants
9 GLOBAL CONVERSATIONAL COMMERCE MARKET, BY REGION
9.1 Introduction
9.2 North America Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.2.1 By Industry Verticals
9.2.2 By Enterprise Size
9.2.3 By Deployment Mode
9.2.4 By Component Type
9.2.5 By Type
9.2.6 By Country
9.2.5.1 U.S. Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.2.5.1.1 By Industry Verticals
9.2.5.1.2 By Enterprise Size
9.2.5.1.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.2.5.2 Canada Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.2.5.2.1 By Industry Verticals
9.2.5.2.2 By Enterprise Size
9.2.5.2.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.2.5.3 Mexico Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.2.5.3.1 By Industry Verticals
9.2.5.3.2 By Enterprise Size
9.2.5.3.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3 Europe Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.1 By Industry Verticals
9.3.2 By Enterprise Size
9.3.3 By Deployment Mode
9.3.4 By Component Type
9.2.5 By Type
9.2.6 By Country
9.3.5.1 Germany Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.1.1 By Industry Verticals
9.3.5.1.2 By Enterprise Size
9.3.5.1.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.2 U.K. Presered Flowers Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.2.1 By Industry Verticals
9.3.5.2.2 By Enterprise Size
9.3.5.2.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.3 France Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.3.1 By Industry Verticals
9.3.5.3.2 By Enterprise Size
9.3.5.3.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.4 Italy Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.4.1 By Industry Verticals
9.3.5.4.2 By Enterprise Size
9.3.5.4.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.5 Spain Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.5.1 By Industry Verticals
9.3.5.5.2 By Enterprise Size
9.3.5.5.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.6 Netherlands Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.6.1 By Industry Verticals
9.3.5.6.2 By Enterprise Size
9.3.5.6.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.3.5.7 Rest of Europe Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.3.5.7.1 By Industry Verticals
9.3.5.7.2 By Enterprise Size
9.3.5.7.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4 Asia Pacific Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.1 By Industry Verticals
9.4.2 By Enterprise Size
9.4.3 By Deployment Mode
9.4.4 By Component Type
9.2.5 By Type
9.2.6 By Country
9.4.5.1 China Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.1.1 By Industry Verticals
9.4.5.1.2 By Enterprise Size
9.4.5.1.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.2 Japan Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.2.1 By Industry Verticals
9.4.5.2.2 By Enterprise Size
9.4.5.2.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.3 India Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.3.1 By Industry Verticals
9.4.5.3.2 By Enterprise Size
9.4.5.3.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.4 South Korea Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.4.1 By Industry Verticals
9.4.5.4.2 By Enterprise Size
9.4.5.4.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.5 Singapore Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.5.1 By Industry Verticals
9.4.5.5.2 By Enterprise Size
9.4.5.5.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.6 Malaysia Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.6.1 By Industry Verticals
9.4.5.6.2 By Enterprise Size
9.4.5.6.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.7 Thailand Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.7.1 By Industry Verticals
9.4.5.7.2 By Enterprise Size
9.4.5.7.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.8 Indonesia Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.9.1 By Industry Verticals
9.4.5.9.2 By Enterprise Size
9.4.5.9.3 By Deployment Mode
9.2.5.1.4 By Component Type
9.2.5.1.5 By Type
9.4.5.9 Vietnam Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.9.1 By Industry Verticals
9.4.5.9.2 By Enterprise Size
9.4.5.9.3 By Deployment Mode
9.4.5.9.4 By Component Type
9.4.5.9.5 By Type
9.4.5.10 Taiwan Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.10.1 By Industry Verticals
9.4.5.10.2 By Enterprise Size
9.4.5.10.3 By Deployment Mode
9.4.5.10.4 By Component Type
9.4.5.10.5 By Type
9.4.5.11 Rest of Asia Pacific Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.4.5.11.1 By Industry Verticals
9.4.5.11.2 By Enterprise Size
9.4.5.11.3 By Deployment Mode
9.4.5.11.4 By Component Type
9.4.5.11.5 By Type
9.5 Middle East and Africa Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.1 By Industry Verticals
9.5.2 By Enterprise Size
9.5.3 By Deployment Mode
9.5.4 By Component Type
9.2.5 By Type
9.2.6 By Country
9.5.5.1 Saudi Arabia Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.5.1.1 By Industry Verticals
9.5.5.1.2 By Enterprise Size
9.5.5.1.3 By Deployment Mode
9.5.5.1.4 By Component Type
9.5.5.1.5 By Type
9.5.5.2 U.A.E. Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.5.2.1 By Industry Verticals
9.5.5.2.2 By Enterprise Size
9.5.5.2.3 By Deployment Mode
9.5.5.1.4 By Component Type
9.5.5.1.5 By Type
9.5.5.3 Israel Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.4.3.1 By Industry Verticals
9.5.4.3.2 By Enterprise Size
9.5.4.3.3 By Deployment Mode
9.5.5.1.4 By Component Type
9.5.5.1.5 By Type
9.5.5.4 South Africa Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.5.4.1 By Industry Verticals
9.5.5.4.2 By Enterprise Size
9.5.5.4.3 By Deployment Mode
9.5.5.1.4 By Component Type
9.5.5.1.5 By Type
9.5.5.5 Rest of Middle East and Africa Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.5.5.5.1 By Industry Verticals
9.5.5.5.2 By Enterprise Size
9.5.5.5.2 By Deployment Mode
9.5.5.1.4 By Component Type
9.5.5.1.5 By Type
9.6 Central & South America Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.6.1 By Industry Verticals
9.6.2 By Enterprise Size
9.6.3 By Deployment Mode
9.6.4 By Component Type
9.6.5 By Type
9.6.6 By Country
9.6.5.1 Brazil Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.6.5.1.1 By Industry Verticals
9.6.5.1.2 By Enterprise Size
9.6.5.1.3 By Deployment Mode
9.6.5.1.4 By Component Type
9.6.5.1.5 By Type
9.6.5.2 Argentina Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.6.5.2.1 By Industry Verticals
9.6.5.2.2 By Enterprise Size
9.6.5.2.3 By Deployment Mode
9.6.5.1.4 By Component Type
9.6.5.1.5 By Type
9.6.5.3 Chile Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.6.5.3.1 By Industry Verticals
9.6.5.3.2 By Enterprise Size
9.6.5.3.3 By Deployment Mode
9.6.5.1.4 By Component Type
9.6.5.1.5 By Type
9.6.5.4 Rest of Central & South America Conversational Commerce Market Estimates and Forecast, 2020-2028 (USD Million)
9.6.5.4.1 By Industry Verticals
9.6.5.4.2 By Enterprise Size
9.6.5.4.3 By Deployment Mode
9.6.5.1.4 By Component Type
9.6.5.1.5 By Type
10 COMPETITIVE LANDCAPE
10.1 Company Market Share Analysis
10.2 Four Quadrant Positioning Matrix
10.2.1 Market Leaders
10.2.2 Market Visionaries
10.2.3 Market Challengers
10.2.4 Niche Market Players
10.3 Vendor Landscape
10.3.1 North America
10.3.2 Europe
10.3.3 Asia Pacific
10.3.4 Rest of the World
10.4 Company Profiles
10.4.1 Charles GmbH
10.4.1.1 Business Description & Financial Analysis
10.4.1.2 SWOT Analysis
10.4.1.3 Products & Services Offered
10.4.1.4 Strategic Alliances between Business Partners
10.4.2 Octane AI
10.4.2.1 Business Description & Financial Analysis
10.4.2.2 SWOT Analysis
10.4.2.3 Products & Services Offered
10.4.2.4 Strategic Alliances between Business Partners
10.4.3 Glia
10.4.3.1 Business Description & Financial Analysis
10.4.3.2 SWOT Analysis
10.4.3.3 Products & Services Offered
10.4.3.4 Strategic Alliances between Business Partners
10.4.4 Cognizant
10.4.4.1 Business Description & Financial Analysis
10.4.4.2 SWOT Analysis
10.4.4.3 Products & Services Offered
10.4.4.4 Strategic Alliances between Business Partners
10.4.5 Action.AI
10.4.5.1 Business Description & Financial Analysis
10.4.5.2 SWOT Analysis
10.4.5.3 Products & Services Offered
10.4.5.4 Strategic Alliances between Business Partners
10.4.6 Wizard Commerce
10.4.6.1 Business Description & Financial Analysis
10.4.6.2 SWOT Analysis
10.4.6.3 Products & Services Offered
10.4.6.4 Strategic Alliances between Business Partners
10.4.7 Yalo
10.4.7.1 Business Description & Financial Analysis
10.4.7.2 SWOT Analysis
10.4.7.3 Products & Services Offered
10.4.9.4 Strategic Alliances between Business Partners
10.4.8 Inbenta
10.4.9.1 Business Description & Financial Analysis
10.4.9.2 SWOT Analysis
10.4.9.3 Products & Services Offered
10.4.9.4 Strategic Alliances between Business Partners
10.4.9 SleekFlow
10.4.9.1 Business Description & Financial Analysis
10.4.9.2 SWOT Analysis
10.4.9.3 Products & Services Offered
10.4.9.4 Strategic Alliances between Business Partners
10.4.10 Webio Ltd.
10.4.10.1 Business Description & Financial Analysis
10.4.10.2 SWOT Analysis
10.4.10.3 Products & Services Offered
10.4.10.4 Strategic Alliances between Business Partners
10.4.11 Other Companies
10.4.11.1 Business Description & Financial Analysis
10.4.11.2 SWOT Analysis
10.4.11.3 Products & Services Offered
10.4.11.4 Strategic Alliances between Business Partners
11 RESEARCH METHODOLOGY
11.1 Market Introduction
11.1.1 Market Definition
11.1.2 Market Scope & SegRetailtation
11.2 Information ProcureRetailt
11.2.1 Secondary Research
11.2.1.1 Purchased Databases
11.2.1.2 GMEs Internal Data Repository
11.2.1.3 Secondary Resources & Third Party Perspectives
11.2.1.4 Company Information Sources
11.2.2 Primary Research
11.2.2.1 Various Types of Respondents for Primary Interviews
11.2.2.2 Number of Interviews Conducted throughout the Research Process
11.2.2.3 Primary Stakeholders
11.2.2.4 Discussion Guide for Primary Participants
11.2.3 Expert Panels
11.2.3.1 Expert Panels Across 30+ Industry
11.2.4 Paid Local Experts
11.2.4.1 Paid Local Experts Across 30+ Industry Across each Region
11.3 Market Estimation
11.3.1 Top-Down Approach
11.3.1.1 Macro-Economic Indicators Considered
11.3.1.2 Micro-Economic Indicators Considered
11.3.2 Bottom Up Approach
11.3.2.1 Company Share Analysis Approach
11.3.2.2 Estimation of Potential Product Sales
11.4 Data Triangulation
11.4.1 Data Collection
11.4.2 Time Series, Cross Sectional & Panel Data Analysis
11.4.3 Cluster Analysis
11.5 Analysis and Output
11.5.1 Inhouse AI Based Real Time Analytics Tool
11.5.2 Output From Desk & Primary Research
11.6 Research Assumptions & Limitations
11.7.1 Research Assumptions
11.7.2 Research Limitations
LIST OF TABLES
1 Global Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Mllion)
2 Healthcare Market, By Region, 2020-2028 (USD Mllion)
3 Retail & E- Commerce Market, By Region, 2020-2028 (USD Mllion)
4 BFSI Market, By Region, 2020-2028 (USD Mllion)
5 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)
6 IT & Telecom Market, By Region, 2020-2028 (USD Mllion)
7 Other Verticals Market, By Region, 2020-2028 (USD Mllion)
8 Global Conversational Commerce Market, By Type, 2020-2028 (USD Mllion)
9 Chatbots Market, By Region, 2020-2028 (USD Mllion)
10 Intelligent Virtual Assistants Market, By Region, 2020-2028 (USD Mllion)
11 Global Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Mllion)
12 Large Enterprise Size Market, By Region, 2020-2028 (USD Mllion)
13 Small & Medium-sized Market, By Region, 2020-2028 (USD Mllion)
14 Global Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Mllion)
15 On-Premise Market, By Region, 2020-2028 (USD Mllion)
16 Cloud Market, By Region, 2020-2028 (USD Mllion)
17 Global Conversational Commerce Market, By COMPONENT TYPE, 2020-2028 (USD Mllion)
18 Solutions Market, By Region, 2020-2028 (USD Mllion)
19 Services Market, By Region, 2020-2028 (USD Mllion)
20 Regional Analysis, 2020-2028 (USD Mllion)
21 North America Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
22 North America Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
23 North America Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
24 North America Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
25 North America Conversational Commerce Market, By Country, 2020-2028 (USD Million)
26 U.S Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
27 U.S Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
28 U.S Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
29 U.S Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
30 Canada Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
31 Canada Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
32 Canada Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
33 CANADA Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
34 Mexico Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
35 Mexico Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
36 Mexico Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
37 mexico Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
38 Europe Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
39 Europe Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
40 Europe Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
41 europe Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
42 Germany Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
43 Germany Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
44 Germany Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
45 germany Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
46 UK Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
47 UK Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
48 UK Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
49 U.kConversational Commerce Market, By Component Type, 2020-2028 (USD Million)
50 France Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
51 France Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
52 France Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
53 france Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
54 Italy Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
55 Italy Conversational Commerce Market, By T Enterprise Size Type, 2020-2028 (USD Million)
56 Italy Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
57 italy Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
58 Spain Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
59 Spain Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
60 Spain Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
61 spain Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
62 Rest Of Europe Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
63 Rest Of Europe Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
64 Rest of Europe Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
65 REST OF EUROPE Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
66 Asia Pacific Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
67 Asia Pacific Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
68 Asia Pacific Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
69 asia Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
70 Asia Pacific Conversational Commerce Market, By Country, 2020-2028 (USD Million)
71 China Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
72 China Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
73 China Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
74 china Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
75 India Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
76 India Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
77 India Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
78 india Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
79 Japan Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
80 Japan Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
81 Japan Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
82 japan Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
83 South Korea Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
84 South Korea Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
85 South Korea Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
86 south korea Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
87 Middle East and Africa Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
88 Middle East and Africa Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
89 Middle East and Africa Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
90 MIDDLE EAST and AFRICA Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
91 Middle East and Africa Conversational Commerce Market, By Country, 2020-2028 (USD Million)
92 Saudi Arabia Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
93 Saudi Arabia Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
94 Saudi Arabia Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
95 saudi arabia Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
96 UAE Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
97 UAE Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
98 UAE Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
99 uae Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
100 Central & South America Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
101 Central & South America Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
102 Central & South America Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
103 CENTRAL & SOUTH AMERICA Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
104 Central & South America Conversational Commerce Market, By Country, 2020-2028 (USD Million)
105 Brazil Conversational Commerce Market, By Industry Verticals, 2020-2028 (USD Million)
106 Brazil Conversational Commerce Market, By Enterprise Size, 2020-2028 (USD Million)
107 Brazil Conversational Commerce Market, By Deployment Mode, 2020-2028 (USD Million)
108 brazil Conversational Commerce Market, By Component Type, 2020-2028 (USD Million)
109 Charles GmbH: Products & Services Offering
110 Octane AI: Products & Services Offering
111 Glia: Products & Services Offering
112 Cognizant: Products & Services Offering
113 Action.AI: Products & Services Offering
114 WIZARD COMMERCE: Products & Services Offering
115 Yalo : Products & Services Offering
116 Inbenta: Products & Services Offering
117 Sleekflow: Products & Services Offering
118 Webio Ltd.: Products & Services Offering
119 Other Companies: Products & Services Offering
LIST OF FIGURES
1 Global Conversational Commerce Market Overview
2 Global Conversational Commerce Market Value From 2020-2028 (USD Mllion)
3 Global Conversational Commerce Market Share, By Industry Verticals (2022)
4 Global Conversational Commerce Market Share, By Enterprise Size (2022)
5 Global Conversational Commerce Market Share, By Deployment Mode (2022)
6 Global Conversational Commerce Market Share, By Component Type (2022)
7 Global Conversational Commerce Market, By Region (Asia Pacific Market)
8 Technological Trends In Global Conversational Commerce Market
9 Four Quadrant Competitor Positioning Matrix
10 Impact Of Macro & Micro Indicators On The Market
11 Impact Of Key Drivers On The Global Conversational Commerce Market
12 Impact Of Challenges On The Global Conversational Commerce Market
13 Porter’s Five Forces Analysis
14 Global Conversational Commerce Market: By Industry Verticals Scope Key Takeaways
15 Global Conversational Commerce Market, By Industry Verticals Segment: Revenue Growth Analysis
16 Healthcare Market, By Region, 2020-2028 (USD Mllion)
17 Retail & E-commerce Market, By Region, 2020-2028 (USD Mllion)
18 BFSI Market, By Region, 2020-2028 (USD Mllion)
19 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)
20 IT & Telecom Market, By Region, 2020-2028 (USD Mllion)
21 Other Verticals Market, By Region, 2020-2028 (USD Mllion)
22 Global Conversational Commerce Market: By Enterprise Size Scope Key Takeaways
23 Global Conversational Commerce Market, By Enterprise Size Segment: Revenue Growth Analysis
24 Large Enterprise Size Market, By Region, 2020-2028 (USD Mllion)
25 Small & Medium-sized Market, By Region, 2020-2028 (USD Mllion)
26 Global Conversational Commerce Market: By Deployment Mode Scope Key Takeaways
27 Global Conversational Commerce Market, By Deployment Mode Segment: Revenue Growth Analysis
28 On-premise Market, By Region, 2020-2028 (USD Mllion)
29 Cloud Market, By Region, 2020-2028 (USD Mllion)
30 Global Conversational Commerce Market: By Component Type Scope Key Takeaways
31 Global Conversational Commerce Market, By Component Type Segment: Revenue Growth Analysis
32 Solutions Market, By Region, 2020-2028 (USD Mllion)
33 Services Market, By Region, 2020-2028 (USD Mllion)
34 Global Conversational Commerce Market: By Type Scope Key Takeaways
35 Global Conversational Commerce Market, By Type Segment: Revenue Growth Analysis
36 Chatbots Market, By Region, 2020-2028 (USD Mllion)
37 Intelligent Virtual Assistants Market, By Region, 2020-2028 (USD Mllion)
38 Regional Segment: Revenue Growth Analysis
39 Global Conversational Commerce Market: Regional Analysis
40 North America Conversational Commerce Market Overview
41 North America Conversational Commerce Market, By Industry Verticals
42 North America Conversational Commerce Market, By Enterprise Size
43 North America Conversational Commerce Market, By Deployment Mode
44 North America Conversational Commerce Market, By Component Type
45 North America Conversational Commerce Market, By Country
46 U.S. Conversational Commerce Market, By Industry Verticals
47 U.S. Conversational Commerce Market, By Enterprise Size
48 U.S. Conversational Commerce Market, By Deployment Mode
49 U.S. Conversational Commerce Market, By Component Type
50 Canada Conversational Commerce Market, By Industry Verticals
51 Canada Conversational Commerce Market, By Enterprise Size
52 Canada Conversational Commerce Market, By Deployment Mode
53 Canada Conversational Commerce Market, By Component Type
54 Mexico Conversational Commerce Market, By Industry Verticals
55 Mexico Conversational Commerce Market, By Enterprise Size
56 Mexico Conversational Commerce Market, By Deployment Mode
57 Mexico Conversational Commerce Market, By Component Type
58 Four Quadrant Positioning Matrix
59 Company Market Share Analysis
60 Charles GmbH: Company Snapshot
61 Charles GmbH: SWOT Analysis
62 Charles GmbH: Geographic Presence
63 Octane AI: Company Snapshot
64 Octane AI: SWOT Analysis
65 Octane AI: Geographic Presence
66 Glia: Company Snapshot
67 Glia: SWOT Analysis
68 Glia: Geographic Presence
69 Cognizant: Company Snapshot
70 Cognizant: Swot Analysis
71 Cognizant: Geographic Presence
72 Action.AI: Company Snapshot
73 Action.AI: SWOT Analysis
74 Action.AI: Geographic Presence
75 Wizard Commerce: Company Snapshot
76 Wizard Commerce: SWOT Analysis
77 Wizard Commerce: Geographic Presence
78 Yalo : Company Snapshot
79 Yalo : SWOT Analysis
80 Yalo : Geographic Presence
81 Inbenta: Company Snapshot
82 Inbenta: SWOT Analysis
83 Inbenta: Geographic Presence
84 SleekFlow.: Company Snapshot
85 SleekFlow: SWOT Analysis
86 SleekFlow: Geographic Presence
87 Webio Ltd.: Company Snapshot
88 Webio Ltd.: SWOT Analysis
89 Webio Ltd.: Geographic Presence
90 Other Companies: Company Snapshot
91 Other Companies: SWOT Analysis
92 Other Companies: Geographic Presence
The Global Conversational Commerce Market has been studied from the year 2019 till 2028. However, the CAGR provided in the report is from the year 2023 to 2028. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.
The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Conversational Commerce Market.
The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.
Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.
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