Global Emotions Analytics Market

Global Emotion Analytics Market Size, Trends & Analysis with Covid-19 Impact - Forecasts to 2026 By Type (Text Analytics, Facial Analytics, Speech Analytics, Video Analytics), By Organization Size (Small and Medium Sized Enterprises, Large Enterprises), By Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, Public Safety and Law Enforcement, Workforce Management), By Vertical (Retail, Media & Entertainment, IT and Telecom, Healthcare, BFSI, Government, Others), By Region (North America, Europe, Asia Pacific, MEA, CSA); End User Landscape, Vendor Landscape, and Company Market Share Analysis & Competitor Analysis

Category Electronics, Semiconductors and Information & Communication Technology
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This report was recently updated on April 15 2024 with the latest and most recent market numbers

Emotion Analytics Market: Insights

The global Emotion Analytics market is estimated to witness a significant CAGR during the forecast period (2020-2026). Emotion Analytics (EA) program collects details on how an individual behaves verbally and non-verbally to determine the emotion or behavior of the individual. Emotion analytics also plays a vital role in the collection of large amounts of data from multiple sources. The growing need for higher customer satisfaction and increasing significance for real-time emotion analytics are some of the major factors expected to drive the market growth during the forecast period. Moreover, the growing adoption of wearable technologies is one of the significant factors driving the market growth. Furthermore, the growing Business Process Outsourcing (BPO) sector is expected to propel the market growth. However, lack of technological skills, awareness about the use of emotion analytics, and data privacy are some of the factors restraining the market growth. 

Global Emotion Analytics Market Size: By Type

Based on type, the global Emotion Analytics market is segmented into text analytics, facial analytics, speech analytics, and video analytics. The video analytics segment is expected to grow at a high CAGR during the forecast period. The growing adoption of video analytics and the increasing rate of crimes and threats worldwide are some of the factors driving the market growth.

Global Emotion Analytics Market Size: By Application

Based on the application, the market is segregated into sales and marketing management, customer experience management, competitive intelligence, public safety and law enforcement, and workforce management. The customer experience management segment is expected to grow at a high CAGR during the forecast period.  Emotion analytics solutions use past evidence and real-time details to recognize consumer preferences and behaviors so that the agent can adapt their language to fit the call.

Global Emotion Analytics Market: By Organization Size

Based on the organization size, the market is segmented into the small and medium-sized enterprises, and large enterprises. Small and medium-sized enterprises segment is expected to grow at a high CAGR during the forecast period. These solutions help SMEs to handle their business efficiently, along with the enhanced customer service and efficient control of their employees.

Global Emotion Analytics Market Size: By Vertical

Based on the vertical, the global Emotion Analytics market is segmented into retail, media & entertainment, IT and telecom, BFSI, government, and healthcare, among others. The retail segment is expected to grow at a high CAGR during the forecast period. The increase in competition in retail, and an increase in the usage of mobile e-commerce are driving the market growth. Furthermore, the IT and telecom segment is projected to hold the largest market share during the forecast period. The high adoption of BYOD and increase in investments in solutions and systems to secure, support, and manage such devices are some of the major factors driving the market growth.

Emotions Analytics Market

Global Emotion Analytics Market Size: Regional Insights

Based on the region, the global Emotion Analytics market is segmented into North America, Europe, Asia Pacific, Central & South America, and Middle East & Africa. The North America region is expected to hold the largest market share during the forecast period. The growing adoption of AI-powered solutions, and the development of innovative technologies are some of the major factors driving the market growth. Furthermore, the Asia-Pacific region is expected to grow at a high CAGR during the forecast period. The improving IT infrastructure and increasing use of facial biometrics in various industries, including government and BFSI are driving the market growth in the region.

Global Emotion Analytics Market Share & Competitor Analysis

Some of the key players operating in the Emotion Analytics market are Affectiva, Beyond Verbal, iMotions, Kairos, Realeyes OU, Noldus Information Technology, Cogito, Tobii, Sentiance, NVISO, Lexalytics, Sensum, IBM, Microsoft, Google, Gorilla Technology, and Adoreboard, among others.

Please note: This is not an exhaustive list of companies profiled in the report.

In April 2019, Realeyes OU launched its new emotion AI technology that uses webcams to capture the emotional engagement and attention of viewers worldwide.

In March 2019, Tobii launched new tools and resources for XR, VR, AR, and PC development.

Check the Press Release on Global Emotions Analytics Market Report

Emotion Analytics Market: By Type

  1. Introduction 
    1. Emotion Analytics Market, By Type, 2020-2026 (USD Million)
  2. Facial Analytics       
    1. Facial Analytics: Emotion Analytics Market, 2020-2026 (USD Million)
  3. Text Analytics          
    1. Text Analytics: Emotion Analytics Market, 2020-2026 (USD Million)
  4. Speech Analytics     
    1. Speech Analytics: Emotion Analytics Market, 2020-2026 (USD Million)
  5. Video Analytics        
    1. Video Analytics: Emotion Analytics Market, 2020-2026 (USD Million)

Emotion Analytics Market: By Organization Size

  1. Introduction 
    1. Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)     
  2. Small and Medium Sized Enterprises       
    1. Small and Medium Sized Enterprises: Emotion Analytics Market, 2020-2026 (USD Million)  
  3. Large Enterprises    
    1. Large Enterprises: Emotion Analytics Market, 2020-2026 (USD Million)

Emotion Analytics Market: By Application

  1. Introduction 
    1. Emotion Analytics Market, By Application, 2020-2026 (USD Million)   
  2. Customer Experience Management          
    1. Customer Experience Management: Emotion Analytics Market, 2020-2026 (USD Million)   
  3. Public Safety and Law Enforcement         
    1. Public Safety and Law Enforcement: Emotion Analytics Market, 2020-2026 (USD Million)
  4. Sales and Marketing Management          
    1. Sales and Marketing Management: Emotion Analytics Market, 2020-2026 (USD Million)
  5. Competitive Intelligence     
    1. Competitive Intelligence: Emotion Analytics Market, 2020-2026 (USD Million)
  6. Workforce Management    
    1. Workforce Management: Emotion Analytics Market, 2020-2026 (USD Million)

Emotion Analytics Market: By Vertical

  1. Introduction 
    1. Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)          
  2.  Retail           
    1.  Retail: Emotion Analytics Market, 2020-2026 (USD Million)     
  3. Media & Entertainment     
    1. Media & Entertainment: Emotion Analytics Market, 2020-2026 (USD Million)
  4. IT and Telecom        
    1. IT and Telecom: Emotion Analytics Market, 2020-2026 (USD Million)
  5. Healthcare   
    1. Healthcare: Emotion Analytics Market, 2020-2026 (USD Million)
  6. BFSI  
    1. BFSI: Emotion Analytics Market, 2020-2026 (USD Million)
  7. Government 
    1. Government: Emotion Analytics Market, 2020-2026 (USD Million)
  8. Others           
    1. Others: Emotion Analytics Market, 2020-2026 (USD Million)

Emotion Analytics Market: By Region

  1. Introduction 
    1. Global Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)
  2. North America         
    1. North America Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)   
      1. By Type          
        1. North America Emotion Analytics Market, By Type, 2020-2026 (USD Million)         
      2. By Organization Size
        1. North America Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)           
      3. By Application          
        1. North America Emotion Analytics Market, By Application, 2020-2026 (USD Million)         
      4. By Vertical     
        1. North America Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)         
      5. By Country     
        1. U.S     
          1. By Type          
            1. U.S Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. U.S Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. U.S Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. U.S Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)     
        2. Canada.         
          1. By Type          
            1. Canada Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. Canada Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)        
          3. By Application          
            1. Canada Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. Canada Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)    
        3. Mexico           
          1. By Type          
            1. Mexico Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. Mexico Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. Mexico Emotion Analytics Market, By Application, 2020-2026 (USD Million)                
          4. By Vertical     
            1. Mexico Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
  3. Europe          
    1. Europe Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)
      1. By Type          
        1. Europe Emotion Analytics Market, By Type, 2020-2026 (USD Million) 
      2. By Organization Size
        1. Europe Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)         
      3. By Application          
        1. Europe Emotion Analytics Market, By Application, 2020-2026 (USD Million)         
      4. By Vertical     
        1. Europe Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
      5. By Country     
        1. Germany        
          1. By Type          
            1. Germany Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. Germany Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)        
          3. By Application          
            1. Germany Emotion Analytics Market, By Application, 2020-2026 (USD Million)                  
          4. By Vertical     
            1. Germany Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
        2. UK      
          1. By Type          
            1. UK Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. UK Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. UK Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. UK Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)     
        3. France
          1. By Type          
            1. France Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. France Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. France Emotion Analytics Market, By Application, 2020-2026 (USD Million)                
          4. By Vertical     
            1. France Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
        4. Italy    
          1. By Type          
            1. Italy Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. Italy Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. Italy Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. Italy Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)    
        5. Rest Of Europe          
          1. By Type          
            1. Rest Of Europe Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. Rest Of Europe Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)          
          3. By Application          
            1. Rest Of Europe Emotion Analytics Market, By Application, 2020-2026 (USD Million)                    
          4. By Vertical     
            1. Rest Of Europe Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
  4. Asia Pacific  
    1. Asia Pacific Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)
      1. By Type          
        1. Asia Pacific Emotion Analytics Market, By Type, 2020-2026 (USD Million)          
      2. By Organization Size
        1. Asia Pacific Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)           
      3. By Application          
        1. Asia Pacific Emotion Analytics Market, By Application, 2020-2026 (USD Million)
      4. By Vertical     
        1. Asia Pacific Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)                     
      5. By Country     
        1. China 
          1. By Type          
            1. China Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. China Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. China Emotion Analytics Market, By Application, 2020-2026 (USD Million)                
          4. By Vertical     
            1. China Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
        2. Japan 
          1. By Type          
            1. Japan Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. Japan Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. Japan Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. Japan Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
        3. India  
          1. By Type          
            1. India Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. India Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. India Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. India Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)    
        4. South Korea  
          1. By Type          
            1. South Korea Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. South Korea Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)        
          3. By Application          
            1. South Korea Emotion Analytics Market, By Application, 2020-2026 (USD Million)                  
          4. By Vertical     
            1. South Korea Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
  5. Central & South America   
    1. Central & South America Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)  
      1. By Type          
        1. Central & South America Emotion Analytics Market, By Type, 2020-2026 (USD Million)           
      2. By Organization Size
        1. Central & South America Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)   
      3. By Application          
        1. Central & South America Emotion Analytics Market, By Application, 2020-2026 (USD Million) 
      4. By Vertical     
        1. Central & South America Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
      5. By Country     
        1. Brazil 
          1. By Type          
            1. Brazil Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. Brazil Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. Brazil Emotion Analytics Market, By Application, 2020-2026 (USD Million)                
          4. By Vertical     
            1. Brazil Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
  6. Middle East & Africa           
    1. Middle East & Africa Emotion Analytics Market, Regional Analysis, 2020-2026 (USD Million)  
      1. By Type          
        1. Middle East & Africa Emotion Analytics Market, By Type, 2020-2026 (USD Million)         
      2. By Organization Size
        1. Middle East & Africa Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)   
      3. By Application          
        1. Middle East & Africa Emotion Analytics Market, By Application, 2020-2026 (USD Million)           
      4. By Vertical     
        1. Middle East & Africa Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)           
      5. By Country     
        1. Saudi Arabia 
          1. By Type          
            1. Saudi Arabia Emotion Analytics Market, By Type, 2020-2026 (USD Million)    
          2. By Organization Size
            1. Saudi Arabia Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)          
          3. By Application          
            1. Saudi Arabia Emotion Analytics Market, By Application, 2020-2026 (USD Million)                  
          4. By Vertical     
            1. Saudi Arabia Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)
        2. UAE    
          1. By Type          
            1. UAE Emotion Analytics Market, By Type, 2020-2026 (USD Million)     
          2. By Organization Size
            1. UAE Emotion Analytics Market, By Organization Size, 2020-2026 (USD Million)      
          3. By Application          
            1. UAE Emotion Analytics Market, By Application, 2020-2026 (USD Million)    
          4. By Vertical     
            1. UAE Emotion Analytics Market, By Vertical, 2020-2026 (USD Million)

The global Emotions Analytics Market has been studied from the year 2017 till 2026. However, the CAGR provided in the report is from the year 2018 to 2026. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.

Emotions Analytics Market

The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply side analysis for the Emotions Analytics Market.

Emotions Analytics Market

The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.

Emotions Analytics Market

Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the companies and customer analytics.

Emotions Analytics Market

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