Global Unified Communications and Collaboration (UCC) Market

Global Unified Communications & Collaboration (UCC) Market Insights

The global Unified Communications & Collaboration (UCC) market is expected to generate revenue amounting to USD 28.89 billion in 2020, and is projected to reach to USD 43.36 billion by 2026, growing at a CAGR of 7.00% over the forecast period. The growing penetration of smartphones and large-scale investments by telecom players for modernizing communication network infrastructure are expected to facilitate the consistent growth of the market. The increased demand for mobility and growing BYOD trend among companies has further encouraged businesses to integrate Unified Communication (UC) solutions with employee owned mobile devices.

Significant technological developments in the communication technologies such as Web Real-Time Communication (WebRTC), Voice over Internet Protocol (VoIP), Voice over Long Term Evolution (VoLTE), and Session Initiation Protocol (SIP) among others are driving the market growth. Growing adoption of cloud-based solutions for fast and seamless communication across enterprises is expected to positively impact the market growth. Rapid adoption of mobile devices and growing enterprise social media uptake across various regions including North America, Europe, Asia Pacific, and Central & South America is further projected to propel the market growth of unified communications & collaboration (UCC). However, product failures and recalls, and unfavorable taxation policies, are likely to hamper the market growth over the coming years.

Global Unified Communications & Collaboration (UCC) Market Size: By Segmentation

The global unified communications & collaboration (UCC) market is segmented on the basis of platform into telephony, collaboration, unified messaging, conferencing, services and tools. The telephony segment is expected to hold the largest market share in the global unified communications & collaboration (UCC) market during the forecast period. The growing usage of IP phones for facilitating real-time enterprise communication is driving the market growth for telephony segment. IP phones serve as multimedia endpoints to bring capabilities, such as voice into data and video applications, offering better business relationships, employee satisfaction, improved competitive advantage, and enhanced communication. The telephony enables faster problem-solving and increased innovation among employees. These are some of the major factors expected to propel the market growth during the forecast period.

On the basis of deployment, the market is segmented into on premise, cloud, and hybrid. Cloud based segment is expected to hold the largest market share in the unified communications & collaboration (UCC) market during the forecast period. Cloud based systems make better use of technology and enable the sharing of infrastructure among end users. Cloud based deployment offers greater level of scalability, reducing the ongoing cost of implementation and continual development. The cloud deployment mode offers web-based management and enterprise-class protection for endpoints. It allows users to deploy endpoint protection without the need for an IT staff to manage the software. These are some of the major benefits expected to drive the adoption of cloud based systems across verticals. On-Premise segment is expected to grow at a significant CAGR during the forecast period. On-premises deployment mode offers high speed, scalability, flexibility, and security among others. On-premise solution offers total control over the software as all the data is stored internally and the data is more secured compared to cloud deployment.

On the basis of application, the market is segmented into BFSI, IT & telecom, public sector, retail, healthcare, and education among others. The IT & telecom industry segment is expected to hold the largest market share in the global unified communications & collaboration (UCC) market during the forecast period. Increasing number of SMEs operating in the IT sector across the globe is driving the market growth for IT & telecom segment. Unified Communications & Collaboration technology save considerable cost on IT infrastructure & maintenance. The healthcare application segment is expected to grow at a significant CAGR during the forecast period. The increased adoption of video conferencing tools for remote patient monitoring is one of the major factor driving the market growth for healthcare segment.

Global Unified Communications & Collaboration (UCC) Market Size: By Region

On the basis of region, the market for Unified Communications & Collaboration (UCC) is segmented into North America, Europe, Asia Pacific, Central & South America, and Middle East & Africa. The North America region is expected to dominate the market during the forecast period. Availability of advanced communication and IT infrastructure in the region, especially in the U.S. is driving the market growth. The presence of key global players, such as Microsoft and Cisco, has also propelled the market growth in the region. The growing interest among enterprises to use third-party managed services for on premise UCC solutions to effectively manage complex infrastructure and maintain the functioning of different communication systems, in turn is driving the market.

Global Unified Communications & Collaboration (UCC) Market: Company Market Share & Competitor Analysis

Some of the key players operating in the Unified Communications and Collaboration (UCC) market are 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation among others.

Please note: This is not an exhaustive list of companies profiled in the report.

In January 2020, Avaya launched Avaya OneCloud ReadyNow. This new offering has been made available in more than 30 countries and is helping the company offer secured on premise unified communication services to its customers.

In March 2018, Plantronics acquired Polycom in a cash and stock transaction for USD 2 billion enterprise value. The acquisition was aimed at accelerating Plantronics’ vision of offering innovative UCC capabilities to its customers.