This report was recently updated on April 22 2024 with the latest and most recent
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India Global Capability Centres (GCC) Market Size, Trends & Analysis - Forecasts to 2029 By Vertical (IT and Technology, Finance and Banking, Healthcare, Manufacturing, and Others) and By Services (IT Services, Business Process Outsourcing (BPO), Research and Development (R&D), and Consulting), Competitive Landscape, Company Market Share Analysis, and End User Analysis
The India global capability centers (GCC) market is expected to grow at a CAGR of 11.3% from 2024 to 2029. Multinational corporations in India establish these centers to leverage the country's skilled workforce, favorable business environment, and cost efficiencies.
The main driving factors of the India GCC market are the cost effective nature of the region and the existing technological infrastructure. Setting up GCCs in India offers significant cost savings compared to operating in developed countries. Factors such as lower labor costs, real estate expenses, and operational expenses contribute to the cost advantage enjoyed by GCCs in India. India has witnessed rapid advancements in technological infrastructure, including robust telecommunications networks, high-speed internet connectivity, and state-of-the-art IT facilities. These infrastructure investments facilitate seamless operations for GCCs and support their digital transformation initiatives. India's GCC market has a significant opportunity to expand its focus on innovation and R&D (Research and Development) activities. GCCs can serve as innovation hubs where cross-functional teams collaborate to develop new products, services, and solutions.
One constraint the India GCC market faces is the challenge of talent retention and attrition. Despite India's large pool of skilled professionals, competition for top talent among GCCs and other domestic companies remains intense.
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Based on vertical, the market is segmented into IT and technology, finance and banking, healthcare, manufacturing, and others. The IT and technology segment is expected to hold the largest share of the market during the forecast period. This segment encompasses various services, including software development, IT infrastructure management, cybersecurity, cloud computing, and digital transformation initiatives. With India's strong reputation as a global technology hub and its abundant pool of skilled IT professionals, many multinational corporations establish GCCs in India to leverage these capabilities.
The healthcare segment is projected to grow fastest during the forecast period. India's healthcare GCCs cater to a variety of services, including healthcare IT, telemedicine, medical billing and coding, clinical research, and pharmaceutical R&D. Factors driving the growth of healthcare GCCs include increasing global demand for healthcare services, advancements in technology-driven healthcare solutions, and India's growing prominence as a destination for medical tourism.
Based on services, the market is segmented into IT services, business process outsourcing (BPO), research and development (R&D), and consulting. The IT services segment is expected to hold the largest share of the market over the forecast period. IT services encompass a wide range of activities, including software development, application maintenance, infrastructure management, cybersecurity, and cloud services. Given the significant demand for technology solutions across industries, IT services tend to dominate the India GCC market due to their widespread applicability and value proposition to businesses.
The research and development (R&D) segment is projected to grow fastest during the forecast period. With increasing emphasis on innovation, product development, and digital transformation, multinational corporations increasingly invest in R&D capabilities within their GCCs in India. This trend is driven by the need to stay competitive in fast-evolving markets, develop cutting-edge technologies, and enhance product offerings to meet changing consumer demands. Consequently, the R&D segment is expected to experience rapid growth as companies prioritize innovation and research-driven initiatives to drive future growth and competitiveness.
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Accenture, Capgemini, IBM Global Business Services, Tata Consultancy Services (TCS), Infosys, Cognizant, Wipro Limited, HCL Technologies, DXC Technology, and Genpact, among others, are some of the key players operating in the India GCC market.
Please note: This is not an exhaustive list of companies profiled in the report.
On April 11, 2024, Lubrizol, a global leader in speciality chemicals, opened a new Global Capability Center (GCC) in Pune, India, as a strategic hub to accelerate its growth in the region and enable closer collaboration for its customers and employees leveraging local talent to enable regional and global success in the many markets and industries it serves.
1 STRATEGIC INSIGHTS ON NEW REVENUE POCKETS
1.1 Strategic Opportunity & Attractiveness Analysis
1.1.1 Hot Revenue Pockets
1.1.2 Market Attractiveness Score
1.1.3 Revenue Impacting Opportunity
1.1.4 High Growing Region/Country
1.1.5 Competitor Analysis
1.1.6 Consumer Analysis
1.2 Global Market Estimates' View
1.3 Strategic Insights across Business Functions
1.3.1 For Chief Executive Officers
1.3.2 For Chief Marketing Officers
1.3.3 For Chief Strategy Officers
1.4 Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into
2 TECHNOLOGICAL TRENDS
2.1 Technological Adoption Rate
2.2 Current Trend Impact Analysis
2.3 Future Trend Impact Analysis
3 GLOBAL MARKET OUTLOOK
3.1 Market Pyramid Analysis
3.1.1 Introduction
3.1.2 Adjacent Market Opportunities
3.1.3 Ancillary Market Opportunities
3.2 Demand Side Analysis
3.2.1 Market Drivers: Impact Analysis
3.2.2 Market Restraints: Impact Analysis
3.2.3 Market Opportunities: Impact Analysis
3.2.4 Market Challenges: Impact Analysis
3.3 Supply Side Analysis
3.3.1 Porter’s Five Forces Analysis
3.3.1.1 Threat of New Entrants
3.3.1.2 Threat of New Substitutes
3.3.1.3 Bargaining Power of Suppliers
3.3.1.4 Bargaining Power of Buyers
3.3.1.5 Intensity of Competitive Rivalry
3.3.2 SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)
3.3.2.1 Political Landscape
3.3.2.2 Economic Landscape
3.3.2.3 Social Landscape
3.3.2.4 Technology Landscape
3.3.3 Value Chain Analysis
3.3.4 Trend Analysis
3.3.5 Gap Analysis
3.3.6 Cost Analysis
4 INDIA GLOBAL CAPABILITY CENTRES (GCC) MARKET, BY VERTICAL
4.1 Introduction
4.2 India Global Capability Centres (GCC) Market: Vertical Scope Key Takeaways
4.3 Revenue Growth Analysis, 2023 & 2029
4.4 IT and Technology
4.4.1 IT and Technology Market Estimates and Forecast, 2021-2029 (USD Million)
4.5 Finance and Banking
4.5.1 Finance and Banking Market Estimates and Forecast, 2021-2029 (USD Million)
4.6 Healthcare
4.6.1 Healthcare Market Estimates and Forecast, 2021-2029 (USD Million)
4.7 Manufacturing
4.7.1 Manufacturing Market Estimates and Forecast, 2021-2029 (USD Million)
4.8 Others
4.8.1 Others Market Estimates and Forecast, 2021-2029 (USD Million)
5 INDIA GLOBAL CAPABILITY CENTRES (GCC) MARKET, BY SERVICES
5.1 Introduction
5.2 India Global Capability Centres (GCC) Market: Services Scope Key Takeaways
5.3 Revenue Growth Analysis, 2023 & 2029
5.4 IT Services
5.4.1 IT Services Market Estimates and Forecast, 2021-2029 (USD Million)
5.5 Business Process Outsourcing (BPO)
5.5.1 Business Process Outsourcing (BPO) Market Estimates and Forecast, 2021-2029 (USD Million)
5.6 Research and Development (R&D)
5.6.1 Research and Development (R&D) Market Estimates and Forecast, 2021-2029 (USD Million)
5.7 Others
5.7.1 Others Market Estimates and Forecast, 2021-2029 (USD Million)
6 INDIA GLOBAL CAPABILITY CENTRES (GCC) MARKET, BY COUNTRY
6.1 Introduction
6.2 India Global Capability Centers (GCC) Market Estimates and Forecast, 2021-2029 (USD Million)
6.2.1 By Vertical
6.2.2 By Services
7 COMPETITIVE LANDCAPE
7.1 Company Market Share Analysis
7.2 Four Quadrant Positioning Matrix
7.2.1 Market Leaders
7.2.2 Market Visionaries
7.2.3 Market Challengers
7.2.4 Niche Market Players
7.3 Vendor Landscape
7.3.1 India
7.4 Company Profiles
7.4.1 Accenture
7.4.1.1 Business Description & Financial Analysis
7.4.1.2 SWOT Analysis
7.4.1.3 Products & Services Offered
7.4.1.4 Strategic Alliances between Business Partners
7.4.2 Capgemini
7.4.2.1 Business Description & Financial Analysis
7.4.2.2 SWOT Analysis
7.4.2.3 Products & Services Offered
7.4.2.4 Strategic Alliances between Business Partners
7.4.3 IBM Global Business Services
7.4.3.1 Business Description & Financial Analysis
7.4.3.2 SWOT Analysis
7.4.3.3 Products & Services Offered
7.4.3.4 Strategic Alliances between Business Partners
7.4.4 Tata Consultancy Services (TCS)
7.4.4.1 Business Description & Financial Analysis
7.4.4.2 SWOT Analysis
7.4.4.3 Products & Services Offered
7.4.4.4 Strategic Alliances between Business Partners
7.4.5 Infosys
7.4.5.1 Business Description & Financial Analysis
7.4.5.2 SWOT Analysis
7.4.5.3 Products & Services Offered
7.4.5.4 Strategic Alliances between Business Partners
7.4.6 COGNIZANT
7.4.6.1 Business Description & Financial Analysis
7.4.6.2 SWOT Analysis
7.4.6.3 Products & Services Offered
7.4.6.4 Strategic Alliances between Business Partners
7.4.7 HCL Technologies
7.4.7.1 Business Description & Financial Analysis
7.4.7.2 SWOT Analysis
7.4.7.3 Products & Services Offered
7.4.7.4 Strategic Alliances between Business Partners
7.4.8 Wipro Limited
7.4.8.1 Business Description & Financial Analysis
7.4.8.2 SWOT Analysis
7.4.8.3 Products & Services Offered
7.4.8.4 Strategic Alliances between Business Partners
7.4.9 DXC Technology
7.4.9.1 Business Description & Financial Analysis
7.4.9.2 SWOT Analysis
7.4.9.3 Products & Services Offered
7.4.9.4 Strategic Alliances between Business Partners
7.4.10 Genpact
7.4.10.1 Business Description & Financial Analysis
7.4.10.2 SWOT Analysis
7.4.10.3 Products & Services Offered
7.4.10.4 Strategic Alliances between Business Partners
7.4.11 Other Companies
7.4.11.1 Business Description & Financial Analysis
7.4.11.2 SWOT Analysis
7.4.11.3 Products & Services Offered
7.4.11.4 Strategic Alliances between Business Partners
8 RESEARCH METHODOLOGY
8.1 Market Introduction
8.1.1 Market Definition
8.1.2 Market Scope & Segmentation
8.2 Information Procurement
8.2.1 Secondary Research
8.2.1.1 Purchased Databases
8.2.1.2 GMEs Internal Data Repository
8.2.1.3 Secondary Resources & Third Party Perspectives
8.2.1.4 Company Information Sources
8.2.2 Primary Research
8.2.2.1 Various Types of Respondents for Primary Interviews
8.2.2.2 Number of Interviews Conducted throughout the Research Process
8.2.2.3 Primary Stakeholders
8.2.2.4 Discussion Guide for Primary Participants
8.2.3 Expert Panels
8.2.3.1 Expert Panels Across 30+ Industry
8.2.4 Paid Local Experts
8.2.4.1 Paid Local Experts Across 30+ Industry Across each Region
8.3 Market Estimation
8.3.1 Top-Down Approach
8.3.1.1 Macro-Economic Indicators Considered
8.3.1.2 Micro-Economic Indicators Considered
8.3.2 Bottom Up Approach
8.3.2.1 Company Share Analysis Approach
8.3.2.2 Estimation of Potential Product Sales
8.4 Data Triangulation
8.4.1 Data Collection
8.4.2 Time Series, Cross Sectional & Panel Data Analysis
8.4.3 Cluster Analysis
8.5 Analysis and Output
8.5.1 Inhouse AI Based Real Time Analytics Tool
8.5.2 Output From Desk & Primary Research
8.6 Research Assumptions & Limitations
8.6.1 Research Assumptions
8.6.2 Research Limitations
LIST OF TABLES
1 India Global Capability Centres (GCC) Market, By Vertical, 2021-2029 (USD Mllion)
2 IT and Technology Market, By Region, 2021-2029 (USD Mllion)
3 Finance and Banking Market, By Region, 2021-2029 (USD Mllion)
4 Healthcare Market, By Region, 2021-2029 (USD Mllion)
5 Manufacturing Market, By Region, 2021-2029 (USD Mllion)
6 Others Market, By Region, 2021-2029 (USD Mllion)
7 India Global Capability Centres (GCC) Market, By Services, 2021-2029 (USD Mllion)
8 IT Services Market, By Region, 2021-2029 (USD Mllion)
9 Business Process Outsourcing (BPO) Market, By Region, 2021-2029 (USD Mllion)
10 Research and Development (R&D) Market, By Region, 2021-2029 (USD Mllion)
11 Others Market, By Region, 2021-2029 (USD Mllion)
12 Regional Analysis, 2021-2029 (USD Mllion)
13 India Global Capability Centres (GCC) Market, By Vertical, 2021-2029 (USD Mllion)
14 India Global Capability Centres (GCC) Market, By Services, 2021-2029 (USD Mllion)
15 Accenture: Products & Services Offering
16 Capgemini: Products & Services Offering
17 IBM Global Business Services: Products & Services Offering
18 Tata Consultancy Services (TCS): Products & Services Offering
19 Infosys: Products & Services Offering
20 COGNIZANT: Products & Services Offering
21 HCL Technologies : Products & Services Offering
22 Wipro Limited: Products & Services Offering
23 DXC Technology: Products & Services Offering
24 Genpact: Products & Services Offering
25 Other Companies: Products & Services Offering
LIST OF FIGURES
1 India Global Capability Centres (GCC) Market Overview
2 India Global Capability Centres (GCC) Market Value From 2021-2029 (USD Mllion)
3 India Global Capability Centres (GCC) Market Share, By Vertical (2023)
4 India Global Capability Centres (GCC) Market Share, By Services (2023)
5 India Global Capability Centres (GCC) Market, By Region (Asia Pacific Market)
6 Technological Trends In India Global Capability Centres (GCC) Market
7 Four Quadrant Competitor Positioning Matrix
8 Impact Of Macro & Micro Indicators On The Market
9 Impact Of Key Drivers On The India Global Capability Centres (GCC) Market
10 Impact Of Challenges On The India Global Capability Centres (GCC) Market
11 Porter’s Five Forces Analysis
12 India Global Capability Centres (GCC) Market: By Vertical Scope Key Takeaways
13 India Global Capability Centres (GCC) Market, By Vertical Segment: Revenue Growth Analysis
14 IT and Technology Market, By Region, 2021-2029 (USD Mllion)
15 Finance and Banking Market, By Region, 2021-2029 (USD Mllion)
16 Healthcare Market, By Region, 2021-2029 (USD Mllion)
17 Manufacturing Market, By Region, 2021-2029 (USD Mllion)
18 Others Market, By Region, 2021-2029 (USD Mllion)
19 India Global Capability Centres (GCC) Market: By Services Scope Key Takeaways
20 India Global Capability Centres (GCC) Market, By Services Segment: Revenue Growth Analysis
21 IT Services Market, By Region, 2021-2029 (USD Mllion)
22 Business Process Outsourcing (BPO) Market, By Region, 2021-2029 (USD Mllion)
23 Research and Development (R&D) Market, By Region, 2021-2029 (USD Mllion)
24 Others Market, By Region, 2021-2029 (USD Mllion)
25 Regional Segment: Revenue Growth Analysis
26 India Global Capability Centres (GCC) Market: Regional Analysis
27 India Global Capability Centres (GCC) Market Overview
28 India Global Capability Centres (GCC) Market, By Vertical
29 India Global Capability Centres (GCC) Market, By Services
30 Four Quadrant Positioning Matrix
31 Company Market Share Analysis
32 Accenture: Company Snapshot
33 Accenture: SWOT Analysis
34 Accenture: Geographic Presence
35 Capgemini: Company Snapshot
36 Capgemini: SWOT Analysis
37 Capgemini: Geographic Presence
38 IBM Global Business Services: Company Snapshot
39 IBM Global Business Services: SWOT Analysis
40 IBM Global Business Services: Geographic Presence
41 Tata Consultancy Services (TCS): Company Snapshot
42 Tata Consultancy Services (TCS): Swot Analysis
43 Tata Consultancy Services (TCS): Geographic Presence
44 Infosys: Company Snapshot
45 Infosys: SWOT Analysis
46 Infosys: Geographic Presence
47 COGNIZANT: Company Snapshot
48 COGNIZANT: SWOT Analysis
49 COGNIZANT: Geographic Presence
50 HCL Technologies : Company Snapshot
51 HCL Technologies : SWOT Analysis
52 HCL Technologies : Geographic Presence
53 Wipro Limited: Company Snapshot
54 Wipro Limited: SWOT Analysis
55 Wipro Limited: Geographic Presence
56 DXC Technology.: Company Snapshot
57 DXC Technology.: SWOT Analysis
58 DXC Technology.: Geographic Presence
59 Genpact: Company Snapshot
60 Genpact: SWOT Analysis
61 Genpact: Geographic Presence
62 Other Companies: Company Snapshot
63 Other Companies: SWOT Analysis
64 Other Companies: Geographic Presence
The India Global Capability Centres (GCC) Market has been studied from the year 2019 till 2029. However, the CAGR provided in the report is from the year 2024 to 2029. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.
The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the India Global Capability Centres (GCC) Market.
The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.
Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.
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