This report was recently updated on April 20 2024 with the latest and most recent
market numbers
Global IT Service Management Market Size, Trends & Analysis - Forecasts to 2028 By Type (Configuration Management, DBMS Management, and IT Asset Management), By Deployment Type (On-premises and Cloud), By End-use (IT & Telecom, Healthcare, Media & Entertainment, BFSI sector, and Others), and By Region (North America, Asia Pacific, Central and South America, Europe, and Middle East and Africa), Competitive Landscape, Company Market Share Analysis, and End User Analysis
The global IT service management market projected to grow at a CAGR of 20% from 2023 to 2028.
The IT service management (ITSM) market refers to the industry segment that deals with the design, implementation, and management of IT services within organisations. It involves the use of various software, tools, and methodologies to ensure efficient and effective delivery of IT services to meet the needs of businesses and their customers. In recent years, the ITSM market has experienced substantial growth as organisations increasingly depend on IT technology and seek more efficient IT operations. Organisations across various sectors, including IT, finance, healthcare, manufacturing, and retail, are recognizing the importance of ITSM in improving service quality, enhancing operational efficiency, and achieving better customer satisfaction.
Increasing reliance on technology, digital transformation initiatives, growing complexity of IT infrastructure, need for improved service quality and customer satisfaction, shift towards cloud computing and increasing adoption of AI and automation are some of the key factors driving the growth of the global IT service management market.
The increasing adoption of digital technologies and the need for organisations to align their IT services with business objectives are driving the demand for robust ITSM solutions. In the digital age, organisations are leveraging ITSM to optimize their IT operations, improve service delivery, and improve customer experiences. Furthermore, as applications, devices, and technologies proliferate, IT environments will become more complex. ITSM provides frameworks and methodologies to manage this complexity, ensuring efficient incident management, problem resolution, and change control.
Cloud computing has transformed ITSM by providing scalable, flexible, and cost-effective solutions. Cloud-based ITSM platforms enable organisations to access services from anywhere, streamline operations, and leverage advanced functionalities such as automation, self-service portals, and analytics. Additionally, Compliance regulations and the growing importance of data security are driving the adoption of ITSM solutions. ITSM frameworks help organisations establish control over IT processes, maintain compliance, and enforce security policies to protect sensitive data.
IT asset management segment is expected to hold the largest share of the market. It enables organisations to optimize costs by providing visibility into IT assets, avoiding unnecessary purchases, and ensuring license compliance. Organisations can reduce unnecessary spending, extend asset lifecycles, and make informed decisions about asset procurement and utilisationn by effectively managing IT assets, resulting in cost savings and improved financial efficiency.
The cloud segment is projected to hold the largest share of the market. The adoption of cloud-based ITSM solutions has been growing steadily due to several advantages they offer, such as scalability, flexibility, cost-effectiveness, and ease of implementation. Cloud-based ITSM solutions allow businesses to access ITSM tools and services via the internet, removing the need for on-premises infrastructure and lowering maintenance costs. These solutions also provide seamless integration with other cloud-based services, allowing organisations to create a unified and efficient IT ecosystem. Moreover, cloud-based ITSM solutions offer improved accessibility, enabling remote access to ITSM tools and services from any location and device with an internet connection. Cloud-based solution have become even more significant with the rise of remote work and the need for distributed teams to collaborate effectively.
The IT & telecom segment is projected to lead the market during the forecast period. The IT sector encompasses various services, including software development, IT infrastructure, cloud computing, cyber security, and data analytics. The telecommunication sector includes services such as telecommunications network infrastructure, mobile services, broadband connectivity, and telecommunications equipment.
The IT and telecommunication sector has experienced substantial growth due to increasing digitalization, the proliferation of mobile devices, the demand for connectivity, and the adoption of emerging technologies like 5G, IoT (Internet of Things), and AI (Artificial Intelligence). These factors have contributed to the sector's growth and its role in driving innovation and enabling digital transformation across industries.
North America is expected to be the largest region in the global market. This is attributed to the rising number of organisations adopting IT services due to growing awareness regarding the benefits and accessibility of IT solutions in generating innovative solutions across various technological domains. They are proactively embracing cloud IT service management (ITSM) to ensure uninterrupted operations. The North America market stands out as a mature and thriving landscape due to the extensive range of cloud ITSM providers available. Furthermore, enterprises are actively increasing their investments to bolster the implementation and maintenance of cloud ITSM solutions, this factor is again expected to stimulate the regional market growth.
Asia Pacific is predicted to witness the fastest growth during the forecast period. This is ascribed to increased use of technology across consumer goods, manufacturing, and transportation industries, with a focus on enhancing customer satisfaction. Hence, a rise in end-user industries in the region is expected to drive the growth of the IT service management (ITSM) software market. Additionally, global market leaders are actively seeking opportunities to expand their market share in response to a multitude of favourable circumstances in the region, this in turn is further projected to fuel regional market growth.
Merck & Co. Inc., Serviceaide, Inc., IBM, Microsoft, Cherwell Software, LLC, Freshworks Inc., SysAid, SolarWinds Worldwide, LLC, TATA Consultancy Services Limited, and Infosys Limited among others, are some of the key players in the global IT service management market.
Please note: This is not an exhaustive list of companies profiled in the report.
In April 2023, Image Relay introduced marketing delivery to uniquely combine digital asset management with product information management. The new cloud-based solution combines and extends digital asset management (DAM) and product information management (PIM) capabilities to allow organizations to connect, organize, manage, and distribute all digital assets and product information easily, quickly, and accurately.
1 STRATEGIC INSIGHTS ON NEW REVENUE POCKETS
1.1 Strategic Opportunity & Attractiveness Analysis
1.1.1 Hot Revenue Pockets
1.1.2 Market Attractiveness Score
1.1.3 Revenue Impacting Opportunity
1.1.4 High Growing Region/Country
1.1.5 Competitor Analysis
1.1.6 Consumer Analysis
1.2 Global Market Estimates' View
1.3 Strategic Insights across Business Functions
1.3.1 For Chief Executive Officers
1.3.2 For Chief Marketing Officers
1.3.3 For Chief Strategy Officers
1.4 Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into
2 TECHNOLOGICAL TRENDS
2.1 Technological Adoption Rate
2.2 Current Trend Impact Analysis
2.3 Future Trend Impact Analysis
2.4 Data Metrics
3 GLOBAL IT SERVICE MANAGEMENT MARKET OUTLOOK
3.1 Market Pyramid Analysis
3.1.1 Introduction
3.1.2 Adjacent Market Opportunities
3.1.3 Ancillary Market Opportunities
3.2 Demand Side Analysis
3.2.1 Market Drivers: Impact Analysis
3.2.2 Market Restraints: Impact Analysis
3.2.3 Market Opportunities: Impact Analysis
3.2.4 Market Challenges: Impact Analysis
3.3 Supply Side Analysis
3.3.1 Porter’s Five Forces Analysis
3.3.1.1 Threat of New Entrants
3.3.1.2 Threat of New Substitutes
3.3.1.3 Bargaining Power of Suppliers
3.3.1.4 Bargaining Power of Buyers
3.3.1.5 Intensity of Competitive Rivalry
3.3.2 SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)
3.3.2.1 Political Landscape
3.3.2.2 Economic Landscape
3.3.2.3 Social Landscape
3.3.2.4 Technology Landscape
3.3.3 Value Chain Analysis
3.3.4 Trend Analysis
3.3.5 Gap Analysis
3.3.6 Cost Analysis
4 GLOBAL IT SERVICE MANAGEMENT MARKET, BY TYPE
4.1 Introduction
4.2 IT Service Management Market: Type Scope Key Takeaways
4.3 Revenue Growth Analysis, 2022 & 2028
4.4 Configuration Management
4.4.1 Configuration Management Market Estimates and Forecast, 2020-2028 (USD Million)
4.5 DBMS Management
4.5.1 DBMS Management Market Estimates and Forecast, 2020-2028 (USD Million)
4.6 IT Asset Management
4.6.1 IT Asset Management Market Estimates and Forecast, 2020-2028 (USD Million)
5 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
5.1 Introduction
5.2 IT Service Management Market: Deployment Type Scope Key Takeaways
5.3 Revenue Growth Analysis, 2022 & 2028
5.4 On-premises
5.4.1 On-premises Market Estimates and Forecast, 2020-2028 (USD Million)
5.5 Cloud
5.5.1 Cloud Market Estimates and Forecast, 2020-2028 (USD Million)
6 GLOBAL IT SERVICE MANAGEMENT MARKET, BY END-USE
6.1 Introduction
6.2 IT Service Management Market: End-use Scope Key Takeaways
6.3 Revenue Growth Analysis, 2022 & 2028
6.4 IT & Telecom
6.4.1 IT & Telecom Market Estimates and Forecast, 2020-2028 (USD Million)
6.5 Healthcare
6.5.1 Healthcare Market Estimates and Forecast, 2020-2028 (USD Million)
6.6 Media & Entertainment
6.6.1 Media & Entertainment Market Estimates and Forecast, 2020-2028 (USD Million)
6.7 BFSI Sector
6.7.1 BFSI Sector Market Estimates and Forecast, 2020-2028 (USD Million)
6.8 Others
6.8.1 Others Market Estimates and Forecast, 2020-2028 (USD Million)
7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION
7.1 Introduction
7.2 North America IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.2.1 By Type
7.2.2 By Deployment Type
7.2.3 By End-use
7.2.4 By Country
7.2.4.1 U.S. IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.2.4.1.1 By Type
7.2.4.1.2 By Deployment Type
7.2.4.1.3 By End-use
7.2.4.2 Canada IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.2.4.2.1 By Type
7.2.4.2.2 By Deployment Type
7.2.4.2.3 By End-use
7.2.4.3 Mexico IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.2.4.3.1 By Type
7.2.4.3.2 By Deployment Type
7.2.4.3.3 By End-use
7.3 Europe IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.1 By Type
7.3.2 By Deployment Type
7.3.3 By End-use
7.3.4 By Country
7.3.4.1 Germany IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.1.1 By Type
7.3.4.1.2 By Deployment Type
7.3.4.1.3 By End-use
7.3.4.2 U.K. IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.2.1 By Type
7.3.4.2.2 By Deployment Type
7.3.4.2.3 By End-use
7.3.4.3 France IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.3.1 By Type
7.3.4.3.2 By Deployment Type
7.3.4.3.3 By End-use
7.3.4.4 Italy IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.4.1 By Type
7.3.4.4.2 By Deployment Type
7.2.4.4.3 By End-use
7.3.4.5 Spain IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.5.1 By Type
7.3.4.5.2 By Deployment Type
7.2.4.5.3 By End-use
7.3.4.6 Netherlands IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.6.1 By Type
7.3.4.6.2 By Deployment Type
7.2.4.6.3 By End-use
7.3.4.7 Rest of Europe IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.3.4.7.1 By Type
7.3.4.7.2 By Deployment Type
7.2.4.7.3 By End-use
7.4 Asia Pacific IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.1 By Type
7.4.2 By Deployment Type
7.4.3 By End-use
7.4.4 By Country
7.4.4.1 China IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.1.1 By Type
7.4.4.1.2 By Deployment Type
7.4.4.1.3 By End-use
7.4.4.2 Japan IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.2.1 By Type
7.4.4.2.2 By Deployment Type
7.4.4.2.3 By End-use
7.4.4.3 India IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.3.1 By Type
7.4.4.3.2 By Deployment Type
7.4.4.3.3 By End-use
7.4.4.4 South Korea IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.4.1 By Type
7.4.4.4.2 By Deployment Type
7.4.4.4.3 By End-use
7.4.4.5 Singapore IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.5.1 By Type
7.4.4.5.2 By Deployment Type
7.4.4.5.3 By End-use
7.4.4.6 Malaysia IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.6.1 By Type
7.4.4.6.2 By Deployment Type
7.4.4.6.3 By End-use
7.4.4.7 Thailand IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.7.1 By Type
7.4.4.7.2 By Deployment Type
7.4.4.7.3 By End-use
7.4.4.8 Indonesia IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.8.1 By Type
7.4.4.8.2 By Deployment Type
7.4.4.8.3 By End-use
7.4.4.9 Vietnam IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.9.1 By Type
7.4.4.9.2 By Deployment Type
7.4.4.9.3 By End-use
7.4.4.10 Taiwan IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.10.1 By Type
7.4.4.10.2 By Deployment Type
7.4.4.10.3 By End-use
7.4.4.11 Rest of Asia Pacific IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.4.4.11.1 By Type
7.4.4.11.2 By Deployment Type
7.4.4.11.3 By End-use
7.5 Middle East and Africa IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.1 By Type
7.5.2 By Deployment Type
7.5.3 By End-use
7.5.4 By Country
7.5.4.1 Saudi Arabia IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.4.1.1 By Type
7.5.4.1.2 By Deployment Type
7.5.4.1.3 By End-use
7.5.4.2 U.A.E. IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.4.2.1 By Type
7.5.4.2.2 By Deployment Type
7.5.4.2.3 By End-use
7.5.4.3 Israel IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.4.3.1 By Type
7.5.4.3.2 By Deployment Type
7.5.4.3.3 By End-use
7.5.4.4 South Africa IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.4.4.1 By Type
7.5.4.4.2 By Deployment Type
7.5.4.4.3 By End-use
7.5.4.5 Rest of Middle East and Africa IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.5.4.5.1 By Type
7.5.4.5.2 By Deployment Type
7.5.4.5.2 By End-use
7.6 Central & South America IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.6.1 By Type
7.6.2 By Deployment Type
7.6.3 By End-use
7.6.4 By Country
7.6.4.1 Brazil IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.6.4.1.1 By Type
7.6.4.1.2 By Deployment Type
7.6.4.1.3 By End-use
7.6.4.2 Argentina Eaporative Air Cooler Market Estimates and Forecast, 2020-2028 (USD Million)
7.6.4.2.1 By Type
7.6.4.2.2 By Deployment Type
7.6.4.2.3 By End-use
7.6.4.3 Chile IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.6.4.3.1 By Type
7.6.4.3.2 By Deployment Type
7.6.4.3.3 By End-use
7.6.4.4 Rest of Central & South America IT Service Management Market Estimates and Forecast, 2020-2028 (USD Million)
7.6.4.4.1 By Type
7.6.4.4.2 By Deployment Type
7.6.4.4.3 By End-use
8 COMPETITIVE LANDCAPE
8.1 Company Market Share Analysis
8.2 Four Quadrant Positioning Matrix
8.2.1 Market Leaders
8.2.2 Market Visionaries
8.2.3 Market Challengers
8.2.4 Niche Market Players
8.3 Vendor Landscape
8.3.1 North America
8.3.2 Europe
8.3.3 Asia Pacific
8.3.4 Rest of the World
8.4 Company Profiles
8.4.1 Merck & Co. Inc.
8.4.1.1 Business Description & Financial Analysis
8.4.1.2 SWOT Analysis
8.4.1.3 Products & Services Offered
8.4.1.4 Strategic Alliances between Business Partners
8.4.2 Serviceaide, Inc.
8.4.2.1 Business Description & Financial Analysis
8.4.2.2 SWOT Analysis
8.4.2.3 Products & Services Offered
8.4.2.4 Strategic Alliances between Business Partners
8.4.3 IBM
8.4.3.1 Business Description & Financial Analysis
8.4.3.2 SWOT Analysis
8.4.3.3 Products & Services Offered
8.4.3.4 Strategic Alliances between Business Partners
8.4.4 Microsoft
8.4.4.1 Business Description & Financial Analysis
8.4.4.2 SWOT Analysis
8.4.4.3 Products & Services Offered
8.4.4.4 Strategic Alliances between Business Partners
8.4.5 Cherwell Software, LLC
8.4.5.1 Business Description & Financial Analysis
8.4.5.2 SWOT Analysis
8.4.5.3 Products & Services Offered
8.4.5.4 Strategic Alliances between Business Partners
8.4.6 Freshworks Inc.
8.4.6.1 Business Description & Financial Analysis
8.4.6.2 SWOT Analysis
8.4.6.3 Products & Services Offered
8.4.6.4 Strategic Alliances between Business Partners
8.4.7 SysAid
8.4.7.1 Business Description & Financial Analysis
8.4.7.2 SWOT Analysis
8.4.7.3 Products & Services Offered
8.4.8.4 Strategic Alliances between Business Partners
8.4.8 SolarWinds Worldwide, LLC.
8.4.8.1 Business Description & Financial Analysis
8.4.8.2 SWOT Analysis
8.4.8.3 Products & Services Offered
8.4.8.4 Strategic Alliances between Business Partners
8.4.9 TATA Consultancy Services Limited
8.4.9.1 Business Description & Financial Analysis
8.4.9.2 SWOT Analysis
8.4.9.3 Products & Services Offered
8.4.9.4 Strategic Alliances between Business Partners
8.4.10 Infosys Limited
8.4.10.1 Business Description & Financial Analysis
8.4.10.2 SWOT Analysis
8.4.10.3 Products & Services Offered
8.4.10.4 Strategic Alliances between Business Partners
8.4.11 Other Companies
8.4.11.1 Business Description & Financial Analysis
8.4.11.2 SWOT Analysis
8.4.11.3 Products & Services Offered
8.4.11.4 Strategic Alliances between Business Partners
9 RESEARCH METHODOLOGY
9.1 Market Introduction
9.1.1 Market Definition
9.1.2 Market Scope & Segmentation
9.2 Information Procurement
9.2.1 Secondary Research
9.2.1.1 Purchased Databases
9.2.1.2 GMEs Internal Data Repository
9.2.1.3 Secondary Resources & Third Party Perspectives
9.2.1.4 Company Information Sources
9.2.2 Primary Research
9.2.2.1 Various Types of Respondents for Primary Interviews
9.2.2.2 Number of Interviews Conducted throughout the Research Process
9.2.2.3 Primary Stakeholders
9.2.2.4 Discussion Guide for Primary Participants
9.2.3 Expert Panels
9.2.3.1 Expert Panels Across 30+ Industry
9.2.4 Paid Local Experts
9.2.4.1 Paid Local Experts Across 30+ Industry Across each Region
9.3 Market Estimation
9.3.1 Top-Down Approach
9.3.1.1 Macro-Economic Indicators Considered
9.3.1.2 Micro-Economic Indicators Considered
9.3.2 Bottom Up Approach
9.3.2.1 Company Share Analysis Approach
9.3.2.2 Estimation of Potential Product Sales
9.4 Data Triangulation
9.4.1 Data Collection
9.4.2 Time Series, Cross Sectional & Panel Data Analysis
9.4.3 Cluster Analysis
9.5 Analysis and Output
9.5.1 Inhouse AI Based Real Time Analytics Tool
9.5.2 Output From Desk & Primary Research
9.6 Research Assumptions & Limitations
9.7.1 Research Assumptions
9.7.2 Research Limitations
LIST OF TABLES
1 Global IT Service Management Market, By Type, 2020-2028 (USD Mllion)
2 Configuration Management Market, By Region, 2020-2028 (USD Mllion)
3 DBMS Management Market, By Region, 2020-2028 (USD Mllion)
4 IT Asset Management Market, By Region, 2020-2028 (USD Mllion)
5 Global IT Service Management Market, By Deployment Type, 2020-2028 (USD Mllion
6 On-Premises Market, By Region, 2020-2028 (USD Mllion)
7 Cloud Market, By Region, 2020-2028 (USD Mllion)
8 Global IT Service Management Market, By End-use, 2020-2028 (USD Mllion)
9 IT & Telecom Market, By Region, 2020-2028 (USD Mllion)
10 Healthcare Market, By Region, 2020-2028 (USD Mllion)
11 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)
12 BFSI Sector Market, By Region, 2020-2028 (USD Mllion)
13 Others Market, By Region, 2020-2028 (USD Mllion)
14 Regional Analysis, 2020-2028 (USD Mllion)
15 North America IT Service Management Market, By Type, 2020-2028 (USD Million)
16 North America IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
17 North America IT Service Management Market, By End-use, 2020-2028 (USD Million)
18 North America IT Service Management Market, By Country, 2020-2028 (USD Million)
19 U.S IT Service Management Market, By Type, 2020-2028 (USD Million)
20 U.S IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
21 U.S IT Service Management Market, By End-use, 2020-2028 (USD Million)
22 Canada IT Service Management Market, By Type, 2020-2028 (USD Million)
23 Canada IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
24 Canada IT Service Management Market, By End-use, 2020-2028 (USD Million)
25 Mexico IT Service Management Market, By Type, 2020-2028 (USD Million)
26 Mexico IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
27 Mexico IT Service Management Market, By End-use, 2020-2028 (USD Million)
28 Europe IT Service Management Market, By Type, 2020-2028 (USD Million)
29 Europe IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
30 Europe IT Service Management Market, By End-use, 2020-2028 (USD Million)
31 Europe IT Service Management Market, By country, 2020-2028 (USD Million)
32 Germany IT Service Management Market, By Type, 2020-2028 (USD Million)
33 Germany IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
34 Germany IT Service Management Market, By End-use, 2020-2028 (USD Million)
35 UK IT Service Management Market, By Type, 2020-2028 (USD Million)
36 UK IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
37 UK IT Service Management Market, By End-use, 2020-2028 (USD Million)
38 France IT Service Management Market, By Type, 2020-2028 (USD Million)
39 France IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
40 France IT Service Management Market, By End-use, 2020-2028 (USD Million)
41 Italy IT Service Management Market, By Type, 2020-2028 (USD Million)
42 Italy IT Service Management Market, By T End Use Type, 2020-2028 (USD Million)
43 Italy IT Service Management Market, By End-use, 2020-2028 (USD Million)
44 Spain IT Service Management Market, By Type, 2020-2028 (USD Million)
45 Spain IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
46 Spain IT Service Management Market, By End-use, 2020-2028 (USD Million)
47 Rest Of Europe IT Service Management Market, By Type, 2020-2028 (USD Million)
48 Rest Of Europe IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
49 Rest of Europe IT Service Management Market, By End-use, 2020-2028 (USD Million)
50 Asia Pacific IT Service Management Market, By Type, 2020-2028 (USD Million)
51 Asia Pacific IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
52 Asia Pacific IT Service Management Market, By End-use, 2020-2028 (USD Million)
53 Asia Pacific IT Service Management Market, By Country, 2020-2028 (USD Million)
54 China IT Service Management Market, By Type, 2020-2028 (USD Million)
55 China IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
56 China IT Service Management Market, By End-use, 2020-2028 (USD Million)
57 India IT Service Management Market, By Type, 2020-2028 (USD Million)
58 India IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
59 India IT Service Management Market, By End-use, 2020-2028 (USD Million)
60 Japan IT Service Management Market, By Type, 2020-2028 (USD Million)
61 Japan IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
62 Japan IT Service Management Market, By End-use, 2020-2028 (USD Million)
63 South Korea IT Service Management Market, By Type, 2020-2028 (USD Million)
64 South Korea IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
65 South Korea IT Service Management Market, By End-use, 2020-2028 (USD Million)
66 Middle East and Africa IT Service Management Market, By Type, 2020-2028 (USD Million)
67 Middle East and Africa IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
68 Middle East and Africa IT Service Management Market, By End-use, 2020-2028 (USD Million)
69 Middle East and Africa IT Service Management Market, By Country, 2020-2028 (USD Million)
70 Saudi Arabia IT Service Management Market, By Type, 2020-2028 (USD Million)
71 Saudi Arabia IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
72 Saudi Arabia IT Service Management Market, By End-use, 2020-2028 (USD Million)
73 UAE IT Service Management Market, By Type, 2020-2028 (USD Million)
74 UAE IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
75 UAE IT Service Management Market, By End-use, 2020-2028 (USD Million)
76 Middle East and Africa IT Service Management Market, By Type, 2020-2028 (USD Million)
77 Middle East and Africa IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
78 Middle East and Africa IT Service Management Market, By End-use, 2020-2028 (USD Million)
79 Central & South America IT Service Management Market, By Type, 2020-2028 (USD Million)
80 Central & South America IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
81 Central & South America IT Service Management Market, By End-use, 2020-2028 (USD Million)
82 Central & South America IT Service Management Market, By Country, 2020-2028 (USD Million)
83 Brazil IT Service Management Market, By Type, 2020-2028 (USD Million)
84 Brazil IT Service Management Market, By Deployment Type, 2020-2028 (USD Million)
85 Brazil IT Service Management Market, By End-use, 2020-2028 (USD Million)
86 Merck & Co. Inc.: Products & Services Offering
87 Serviceaide, Inc.: Products & Services Offering
88 IBM: Products & Services Offering
89 Microsoft: Products & Services Offering
90 Cherwell Software, LLC: Products & Services Offering
91 FRESHWORKS INC.: Products & Services Offering
92 SysAid : Products & Services Offering
93 SolarWinds Worldwide, LLC.: Products & Services Offering
94 TATA Consultancy Services Limited, Inc: Products & Services Offering
95 Infosys Limited: Products & Services Offering
96 Other Companies: Products & Services Offering
LIST OF FIGURES
1 Global IT Service Management Market Overview
2 Global IT Service Management Market Value From 2020-2028 (USD Mllion)
3 Global IT Service Management Market Share, By Type (2022)
4 Global IT Service Management Market Share, By Deployment Type (2022)
5 Global IT Service Management Market Share, By End-use (2022)
6 Global IT Service Management Market, By Region (Asia Pacific Market)
7 Technological Trends In Global IT Service Management Market
8 Four Quadrant Competitor Positioning Matrix
9 Impact Of Macro & Micro Indicators On The Market
10 Impact Of Key Drivers On The Global IT Service Management Market
11 Impact Of Challenges On The Global IT Service Management Market
12 Porter’s Five Forces Analysis
13 Global IT Service Management Market: By Type Scope Key Takeaways
14 Global IT Service Management Market, By Type Segment: Revenue Growth Analysis
15 Configuration Management Market, By Region, 2020-2028 (USD Mllion)
16 DBMS Management Market, By Region, 2020-2028 (USD Mllion)
17 IT Asset Management Market, By Region, 2020-2028 (USD Mllion)
18 Global IT Service Management Market: By Deployment Type Scope Key Takeaways
19 Global IT Service Management Market, By Deployment Type Segment: Revenue Growth Analysis
20 On-Premises Market, By Region, 2020-2028 (USD Mllion)
21 Cloud Market, By Region, 2020-2028 (USD Mllion)
22 Global IT Service Management Market: By End-use Scope Key Takeaways
23 Global IT Service Management Market, By End-use Segment: Revenue Growth Analysis
24 IT & Telecom Market, By Region, 2020-2028 (USD Mllion)
25 Healthcare Market, By Region, 2020-2028 (USD Mllion)
26 Media & Entertainment Market, By Region, 2020-2028 (USD Mllion)
27 BFSI Sector Market, By Region, 2020-2028 (USD Mllion)
28 Others Market, By Region, 2020-2028 (USD Mllion)
29 Regional Segment: Revenue Growth Analysis
30 Global IT Service Management Market: Regional Analysis
31 North America IT Service Management Market Overview
32 North America IT Service Management Market, By Type
33 North America IT Service Management Market, By Deployment Type
34 North America IT Service Management Market, By End-use
35 North America IT Service Management Market, By Country
36 U.S. IT Service Management Market, By Type
37 U.S. IT Service Management Market, By Deployment Type
38 U.S. IT Service Management Market, By End-use
39 Canada IT Service Management Market, By Type
40 Canada IT Service Management Market, By Deployment Type
41 Canada IT Service Management Market, By End-use
42 Mexico IT Service Management Market, By Type
43 Mexico IT Service Management Market, By Deployment Type
44 Mexico IT Service Management Market, By End-use
45 Four Quadrant Positioning Matrix
46 Company Market Share Analysis
47 Merck & Co. Inc.: Company Snapshot
48 Merck & Co. Inc.: SWOT Analysis
49 Merck & Co. Inc.: Geographic Presence
50 Serviceaide, Inc.: Company Snapshot
51 Serviceaide, Inc.: SWOT Analysis
52 Serviceaide, Inc.: Geographic Presence
53 IBM: Company Snapshot
54 IBM: SWOT Analysis
55 IBM: Geographic Presence
56 Microsoft: Company Snapshot
57 Microsoft: Swot Analysis
58 Microsoft: Geographic Presence
59 Cherwell Software, LLC: Company Snapshot
60 Cherwell Software, LLC: SWOT Analysis
61 Cherwell Software, LLC: Geographic Presence
62 FRESHWORKS INC.: Company Snapshot
63 FRESHWORKS INC.: SWOT Analysis
64 FRESHWORKS INC.: Geographic Presence
65 SysAid : Company Snapshot
66 SysAid : SWOT Analysis
67 SysAid : Geographic Presence
68 SolarWinds Worldwide, LLC.: Company Snapshot
69 SolarWinds Worldwide, LLC.: SWOT Analysis
70 SolarWinds Worldwide, LLC.: Geographic Presence
71 TATA Consultancy Services Limited, Inc.: Company Snapshot
72 TATA Consultancy Services Limited, Inc.: SWOT Analysis
73 TATA Consultancy Services Limited, Inc.: Geographic Presence
74 Infosys Limited: Company Snapshot
75 Infosys Limited: SWOT Analysis
76 Infosys Limited: Geographic Presence
77 Other Companies: Company Snapshot
78 Other Companies: SWOT Analysis
79 Other Companies: Geographic Presence
The Global IT Service Management Market has been studied from the year 2019 till 2028. However, the CAGR provided in the report is from the year 2023 to 2028. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.
The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the IT Service Management Market.
The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.
Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.
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