Omnichannel Market

Global Omnichannel Market Size, Trends & Analysis - Forecasts to 2028 By Channel (Online Home Delivery, In-Store Pickup, In-Store Shopping, Others), By End-Use (FMCG, Apparel & Footwear, Consumer Electronics, Hospitality, Others), By Solution (Order Management, Point of Sale, Analytics, Warehouse/Inventory Management, Others), By Region (North America, Asia Pacific, Central & South America, Europe, and the Middle East & Africa), End-User Landscape Analysis, Company Market Share Analysis, and Competitor Analysis

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This report was recently updated on February 25 2024 with the latest and most recent market numbers

Global Omnichannel Market Size

The global omnichannel market is projected to grow at a CAGR of 15.4% from 2023 to 2028.

In marketing, sales, and customer service, omnichannel refers to a multichannel strategy that offers customers a seamless, integrated experience across all touchpoints, including in-store, online, and mobile. It is a strategy that tries to remove obstacles between various channels and make it possible for clients to switch between them without any difficulty.

A number of important factors, such as the rising use of smartphones and other mobile devices, are driving the omnichannel industry. Due to this motivator, people are increasingly using their mobile devices to browse, study, and buy things online. Retailers now need to provide seamless, omnichannel experiences that let customers switch between various channels and devices with ease.

Additionally, the rise of e-commerce has heightened competition among retailers, with companies vying for market share by providing more convenient and individualised shopping experiences. By giving customers a consistent and personalised experience across all touchpoints, including in-store, online, and mobile, omnichannel strategies can assist retailers in doing this.

The COVID-19 epidemic has hastened the transition to digital channels and emphasised the significance of omnichannel strategy in allowing merchants to contact and interact with customers in new ways. With more consumers shopping online and using curbside pickup and other contactless options, retailers are increasingly investing in omnichannel capabilities to meet changing customer needs and preferences.

Advances in technology, such as artificial intelligence (AI) and the Internet of Things (IoT), are enabling retailers to create more seamless and integrated omnichannel experiences. For example, AI-powered chatbots and voice assistants can provide personalized product recommendations and support to customers across multiple channels, while IoT-enabled devices can help retailers to track inventory levels and optimize the supply chain to ensure that products are available when and where customers want them.

global omnichannel market

Global Omnichannel Market: By Solution

The order management segment is expected to witness the largest share in the global omnichannel market during the forecast period of 2023-2028. Omnichannel solutions provide advanced features such as client order management, easy online returns, data, and reporting across a variety of sales channels. This also includes physical locations of deliveries, secure websites, and online marketplaces. Furthermore, the order management segment combines all the necessary data needed for the point of sale and e-commerce systems to operate efficiently. Few of the top companies also offer a customer care platform and this gives retailer’s access to a comprehensive company picture and real-time analytics in one place.

The analytics segment is expected to grow the fastest during 2023-2028. Leading companies are seeking sophisticated analytics to monitor consumer behaviour and improve offerings. Retailers may get a comprehensive understanding of their customers' behaviour - thanks to omnichannel analytics, which collects all the data from various channels. Retailers may better understand their customers with this omnichannel data, and they can then plan their marketing tactics to boost sales. Also, retailers can provide their customers with an accessible purchasing experience - thanks to omnichannel analytics, which helps the market expand.

Global Omnichannel Market: By End-Use

The apparel & footwear segment is expected to witness the largest share in the global omnichannel market during the forecast period of 2023-2028. One of the main elements supporting the growth of the segment is the rising desire from the younger generation for expensive clothing and shoes. The younger generation is also tech aware and values the convenience of purchasing clothes & footwear through a variety of channels, which is anticipated to further accelerate the segment's rise. Additionally, it is forecast that some premium brands' growing adoption of omnichannel retail solutions will support market expansion.

The consumer electronics segment is expected to grow the fastest during 2023-2028. The increase in demand for smartphones and the quick uptake of gadgets and other electronic devices might be blamed for the expansion. To enhance their product offerings, several significant firms are using a variety of techniques, including alliances and acquisitions. For instance, an omnichannel electronics purchasing platform called GABBARdeals bought Insta One Software Pvt Ltd. in November 2020. With the acquisition, the Indian company GABBARdeals was able to develop an entire suite of point-of-sale systems that are largely focused on delivering consumer gadgets and smartphones. As a result, omnichannel retail solutions are widely used, which promotes the segment's overall growth.

Global Omnichannel Market: By Channel

The in-store shopping segment is expected to witness the largest share in the global omnichannel market during the forecast period of 2023-2028. Numerous companies are implementing the omnichannel approach, which is having a positive impact on their sales. Customers may now utilize an in-store mapping capability on their smartphones to find a product. At the same time, customers can order out-of-stock goods in their size by scanning barcodes in-store to get online customer reviews and discounts. The rise of the in-store shopping segment is anticipated to be further fuelled by such comforts and seamless experiences.

The online home delivery segment is expected to grow the fastest during 2023-2028. The demand for contactless deliveries, shifting consumption patterns, omnichannel engagement strategies, and rising customer expectations for convenience and speed have all accelerated the expansion of the online home delivery market. The pandemic made broad delivery more common. People today are reluctant to give up the ease, cost savings, and time savings offered by prompt house deliveries.

asia pacific omnichannel market

Global Omnichannel Market: By Region

The North American segment is expected to witness the largest share in the global omnichannel market during the forecast period of 2023-2028. The adoption of omnichannel trade solutions by retailers in the area has increased as a result of the region's fast globalization and commercialization. Several market players are expanding their product offerings to fuel new customer experiences. For instance, Oracle Corporation debuted its Oracle Retail Xstore Office Cloud Service in January 2019. Retailers can fully utilize cloud technologies on-premises, including key point-of-service operations, with Oracle Retail Xstore Office Cloud Service integrated.

During the forecast period, the Asia Pacific is anticipated to grow at the fastest rate. The expansion of the regional market can be ascribed to increased internet usage and the growth of the online retail industry in numerous nations, including China, India, and Japan, among many others.

Furthermore, the significant e-commerce business and rising use of click-and-collect systems are driving growth in the region's omnichannel retail trade platform industry. Additionally, the pandemic was one of the key factors that propelled the transformation of the retail industry and led to an increase in the need for omnichannel retail solutions in the area.

Global Omnichannel Market Share and Competitor Analysis

NCR Corporation, Diebold Nixdorf AG, Infosys Ltd., Toshiba Corporation, Oracle Corporation, SAP SE, IBM Corporation, Cognizant, Salesforce, and Infor Global Solutions, Inc. among others are some of the key players in the omnichannel market.

Please note: This is not an exhaustive list of companies profiled in the report.

1          STRATEGIC INSIGHTS ON NEW REVENUE POCKETS

1.1    Strategic Opportunity & Attractiveness Analysis

1.1.1        Hot Revenue Pockets

1.1.2        Market Attractiveness Score

1.1.3        Revenue Impacting Opportunity

1.1.4        High Growing Region/Country

1.1.5        Competitor Analysis

1.1.6        Consumer Analysis

1.2    Global Market Estimates' View

1.3    Strategic Insights across Business Functions

1.3.1        For Chief Executive Officers

1.3.2        For Chief Marketing Officers

1.3.3        For Chief Strategy Officers

1.4    Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into

2          TECHNOLOGICAL TRENDS

2.1   Technological Adoption Rate

2.2   Current Trend Impact Analysis

2.3   Future Trend Impact Analysis

2.4   Data Metrics

3          GLOBAL MARKET OUTLOOK

3.1   Market Pyramid Analysis

3.1.1        Introduction

3.1.2        Adjacent Market Opportunities

3.1.3        Ancillary Market Opportunities

3.2   Demand Side Analysis

3.2.1        Market Drivers: Impact Analysis

3.2.2        Market Restraints: Impact Analysis

3.2.3        Market Opportunities: Impact Analysis

3.2.4        Market Challenges: Impact Analysis

3.3   Supply Side Analysis

3.3.1        Porter’s Five Forces Analysis

3.3.1.1 Threat of New Entrants

3.3.1.2 Threat of New Substitutes

3.3.1.3 Bargaining Power of Suppliers

3.3.1.4 Bargaining Power of Buyers

3.3.1.5 Intensity of Competitive Rivalry

3.3.2        SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)

3.3.2.1 Political Landscape

3.3.2.2 Economic Landscape

3.3.2.3 Social Landscape

3.3.2.4 Technology Landscape

3.3.3        Value Chain Analysis

3.3.4        Trend Analysis

3.3.5        Gap Analysis

3.3.6        Cost Analysis

4          GLOBAL OMNICHANNEL MARKET, BY SOLUTION

4.1   Introduction

4.2   Omnichannel Market: Product Type Scope Key Takeaways

4.3   Revenue Growth Analysis, 2022 & 2028

4.4   Order Management

4.4.1        Order Management Market Estimates and Forecast, 2020-2028 (USD Million)

4.5   Analytics

4.5.1        Analytics Market Estimates and Forecast, 2020-2028 (USD Million)

4.6   Point of Sale

4.6.1        Point of Sale Market Estimates and Forecast, 2020-2028 (USD Million)

4.7   Warehouse/Inventory Management

4.7.1           Warehouse/Inventory Management Market Estimates and Forecast, 2020-2028 (USD Million)

5          GLOBAL OMNICHANNEL MARKET, BY END-USE

5.1   Introduction

5.2   Omnichannel Market: End Use Scope Key Takeaways

5.3   Revenue Growth Analysis, 2022 & 2028

5.4   Apparel & Footwear

5.4.1        Apparel & Footwear Market Estimates and Forecast, 2020-2028 (USD Million)

5.5   Consumer Electronics

5.5.1        Consumer Electronics Market Estimates and Forecast, 2020-2028 (USD Million)

5.6   FMCG

5.6.1        FMCG Market Estimates and Forecast, 2020-2028 (USD Million)

5.7   Hospitality

5.7.1        Hospitality Market Estimates and Forecast, 2020-2028 (USD Million)

6          GLOBAL OMNICHANNEL MARKET, BY CHANNEL

6.1   Introduction

6.2   Omnichannel Market: Channel Scope Key Takeaways

6.3   Revenue Growth Analysis, 2022 & 2028

6.4   Online Home Delivery

6.4.1        Online Home Delivery Market Estimates and Forecast, 2020-2028 (USD Million)

6.5   In-Store Pickup

6.5.1        In-Store Pickup Market Estimates and Forecast, 2020-2028 (USD Million)

6.6   In-Store Shopping

6.6.1        In-Store Shopping Market Estimates and Forecast, 2020-2028 (USD Million)

6.7   Others

6.7.1        Others Market Estimates and Forecast, 2020-2028 (USD Million)

6          GLOBAL OMNICHANNEL MARKET, BY REGION

6.1   Introduction

6.2   North America Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.2.1        By Solution

6.2.2        By End-Use

6.2.3        By Channel

6.2.4        By Country

6.2.4.1     U.S. Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.2.4.1.1        By Solution

6.2.4.1.2        By End-Use

6.2.4.1.3        By Channel

6.2.4.2     Canada Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.2.4.2.1        By Solution

6.2.4.2.2        By End-Use

6.2.4.2.3        By Channel

6.2.4.3     Mexico Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.2.4.3.1        By Solution

6.2.4.3.2        By End-Use

6.2.4.3.3        By Channel

6.3   Europe Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.1        By Solution

6.3.2        By End-Use

6.3.3        By Channel

6.3.4        By Country

6.3.4.1     Germany Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.1.1        By Solution

6.3.4.1.2        By End-Use

6.3.4.1.3        By Channel

6.3.4.2     U.K. Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.2.1        By Solution

6.3.4.2.2        By End-Use

6.3.4.2.3        By Channel

6.3.4.3     France Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.3.1        By Solution

6.3.4.3.2        By End-Use

6.3.4.3.3        By Channel

6.3.4.4     Italy Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.4.1        By Solution

6.3.4.4.2        By End-Use

6.2.4.4.3        By Channel

6.3.4.5     Spain Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.5.1        By Solution

6.3.4.5.2        By End-Use

6.2.4.5.3        By Channel

6.3.4.6     Netherlands Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.6.1        By Solution

6.3.4.6.2        By End-Use

6.2.4.6.3        By Channel

6.3.4.7     Rest of Europe Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.3.4.7.1        By Solution

6.3.4.7.2        By End-Use

6.2.4.7.3        By Channel

6.4   Asia Pacific Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.1        By Solution

6.4.2        By End-Use

6.4.3        By Channel

6.4.4        By Country

6.4.4.1     China Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.1.1        By Solution

6.4.4.1.2        By End-Use

6.4.4.1.3        By Channel

6.4.4.2     Japan Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.2.1        By Solution

6.4.4.2.2        By End-Use

6.4.4.2.3        By Channel

6.4.4.3     India Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.3.1        By Solution

6.4.4.3.2        By End-Use

6.4.4.3.3        By Channel

6.4.4.4     South Korea Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.4.1        By Solution

6.4.4.4.2        By End-Use

6.4.4.4.3        By Channel

6.4.4.5     Singapore Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.5.1        By Solution

6.4.4.5.2        By End-Use

6.4.4.5.3        By Channel

6.4.4.6     Malaysia Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.6.1        By Solution

6.4.4.6.2        By End-Use

6.4.4.6.3        By Channel

6.4.4.7     Thailand Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.7.1        By Solution

6.4.4.7.2        By End-Use

6.4.4.7.3        By Channel

6.4.4.8     Indonesia Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.8.1        By Solution

6.4.4.8.2        By End-Use

6.4.4.8.3        By Channel

6.4.4.9     Vietnam Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.9.1        By Solution

6.4.4.9.2        By End-Use

6.4.4.9.3        By Channel

6.4.4.10  Taiwan Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.10.1 By Solution

6.4.4.10.2 By End-Use

6.4.4.10.3 By Channel

6.4.4.11  Rest of Asia Pacific Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.4.4.11.1 By Solution

6.4.4.11.2 By End-Use

6.4.4.11.3 By Channel

6.5   Middle East & Africa Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.1        By Solution

6.5.2        By End-Use

6.5.3        By Channel

6.5.4        By Country

6.5.4.1     Saudi Arabia Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.4.1.1        By Solution

6.5.4.1.2        By End-Use

6.5.4.1.3        By Channel

6.5.4.2     U.A.E. Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.4.2.1        By Solution

6.5.4.2.2        By End-Use

6.5.4.2.3        By Channel

6.5.4.3     Israel Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.4.3.1        By Solution

6.5.4.3.2        By End-Use

6.5.4.3.3        By Channel

6.5.4.4     South Africa Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.4.4.1        By Solution

6.5.4.4.2        By End-Use

6.5.4.4.3        By Channel

6.5.4.5     Rest of Middle East & Africa Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.5.4.5.1        By Solution

6.5.4.5.2        By End-Use

6.5.4.5.2        By Channel

6.6   Central & South America Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.6.1        By Solution

6.6.2        By End-Use

6.6.3        By Channel

6.6.4        By Country

6.6.4.1     Brazil Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.6.4.1.1        By Solution

6.6.4.1.2        By End-Use

6.6.4.1.3        By Channel

6.6.4.2     Argentina Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.6.4.2.1        By Solution

6.6.4.2.2        By End-Use

6.6.4.2.3        By Channel

6.6.4.3     Chile Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.6.4.3.1        By Solution

6.6.4.3.2        By End-Use

6.6.4.3.3        By Channel

6.6.4.4     Rest of Central & South America Omnichannel Market Estimates and Forecast, 2020-2028 (USD Million)

6.6.4.4.1        By Solution

6.6.4.4.2        By End-Use

6.6.4.4.3        By Channel

7          COMPETITIVE LANDCAPE

7.1   Company Market Share Analysis

7.2   Four Quadrant Positioning Matrix

7.2.1        Market Leaders

7.2.2        Market Visionaries

7.2.3        Market Challengers

7.2.4        Niche Market Players

7.3   Vendor Landscape

7.3.1        North America

7.3.2        Europe

7.3.3        Asia Pacific

7.3.4        Rest of the World

7.4   Company Profiles  

7.4.1        NCR Corporation

7.4.1.1 Business Description & Financial Analysis

7.4.1.2 SWOT Analysis

7.4.1.3 Products & Services Offered

7.4.1.4 Strategic Alliances between Business Partners

7.4.2        Diebold Nixdorf AG

7.4.2.1 Business Description & Financial Analysis

7.4.2.2 SWOT Analysis

7.4.2.3 Products & Services Offered

7.4.2.4 Strategic Alliances between Business Partners

7.4.3        Infosys Ltd.

7.4.3.1 Business Description & Financial Analysis

7.4.3.2 SWOT Analysis

7.4.3.3 Products & Services Offered

7.4.3.4 Strategic Alliances between Business Partners

7.4.4        Infor Global Solutions, Inc.

7.4.4.1 Business Description & Financial Analysis

7.4.4.2 SWOT Analysis

7.4.4.3 Products & Services Offered

7.4.4.4 Strategic Alliances between Business Partners

7.4.5        Oracle Corporation

7.4.5.1 Business Description & Financial Analysis

7.4.5.2 SWOT Analysis

7.4.5.3 Products & Services Offered

7.4.5.4 Strategic Alliances between Business Partners

7.4.6        SAP SE

7.4.6.1 Business Description & Financial Analysis

7.4.6.2 SWOT Analysis

7.4.6.3 Products & Services Offered

7.4.6.4 Strategic Alliances between Business Partners

7.4.7        IBM Corporation  

7.4.7.1 Business Description & Financial Analysis

7.4.7.2 SWOT Analysis

7.4.7.3 Products & Services Offered

7.4.7.4 Strategic Alliances between Business Partners

7.4.8        Cognizant

7.4.8.1 Business Description & Financial Analysis

7.4.8.2 SWOT Analysis

7.4.8.3 Products & Services Offered

7.4.8.4 Strategic Alliances between Business Partners

7.4.9        Salesforce

7.4.9.1 Business Description & Financial Analysis

7.4.9.2 SWOT Analysis

7.4.9.3 Products & Services Offered

7.4.9.4 Strategic Alliances between Business Partners

7.4.10       Toshiba Corporation

7.4.10.1 Business Description & Financial Analysis

7.4.10.2 SWOT Analysis

7.4.10.3 Products & Services Offered

7.4.10.4 Strategic Alliances between Business Partners

7.4.11      Other Companies

7.4.11.1 Business Description & Financial Analysis

7.4.11.2 SWOT Analysis

7.4.11.3 Products & Services Offered

7.4.11.4 Strategic Alliances between Business Partners

8          RESEARCH METHODOLOGY

8.1   Market Introduction

8.1.1        Market Definition

8.1.2        Market Scope & SegAnalyticstation

8.2   Information ProcureAnalyticst

8.2.1        Secondary Research

8.2.1.1 Purchased Databases

8.2.1.2 GMEs Internal Data Repository

8.2.1.3 Secondary Resources & Third Party Perspectives

8.2.1.4 Company Information Sources

8.2.2        Primary Research

8.2.2.1 Various End Use of Respondents for Primary Interviews

8.2.2.2 Number of Interviews Conducted throughout the Research Process

8.2.2.3 Primary Stakeholders

8.2.2.4 Discussion Guide for Primary Participants

8.2.3        Expert Panels

8.2.3.1 Expert Panels Across 30+ Industry

8.2.4        Paid Local Experts

8.2.4.1 Paid Local Experts Across 30+ Industry Across each Region

8.3   Market Estimation

8.3.1        Top-Down Approach

8.3.1.1 Macro-Economic Indicators Considered

8.3.1.2 Micro-Economic Indicators Considered

8.3.2        Bottom Up Approach

8.3.2.1 Company Share Analysis Approach

8.3.2.2 Estimation of Potential Product Sales

8.4   Data Triangulation

8.4.1        Data Collection

8.4.2        Time Series, Cross Sectional & Panel Data Analysis

8.4.3        Cluster Analysis

8.5   Analysis and Output

8.5.1        Inhouse AI Based Real Time Analytics Tool

8.5.2        Output From Desk & Primary Research

8.6   Research Assumptions & Limitations

8.6.1        Research Assumptions

8.6.2        Research Limitations

LIST OF TABLES

1 Global Omnichannel Market, By Solution, 2020-2028 (USD Mllion)

2 Order Management Market, By Region, 2020-2028 (USD Mllion)     

3 Analytics Market, By Region, 2020-2028 (USD Mllion)          

4 Point of Sale Market, By Region, 2020-2028 (USD Mllion)  

5 Warehouse/Inventory Management Market, By Region, 2020-2028 (USD Mllion)

6 Global Omnichannel Market, By End-Use, 2020-2028 (USD Mllion)              

7 Apparel & Footwear Market, By Region, 2020-2028 (USD Mllion)   

8 Consumer electronics Market, By Region, 2020-2028 (USD Mllion)

9 FMCG Market, By Region, 2020-2028 (USD Mllion)

10 hospitality Market, By Region, 2020-2028 (USD Mllion)

11 Global Omnichannel Market, By Channel, 2020-2028 (USD Mllion)

12 Online Home Delivery Market, By Region, 2020-2028 (USD Mllion)

13 In-Store Pickup Market, By Region, 2020-2028 (USD Mllion)             

14 In-Store Shopping Market, By Region, 2020-2028 (USD Mllion)       

15 Others Market, By Region, 2020-2028 (USD Mllion)

16 Regional Analysis, 2020-2028 (USD Mllion)

17 North America Omnichannel Market, By Solution, 2020-2028 (USD Million)

18 North America Omnichannel Market, By End-Use, 2020-2028 (USD Million)

19 North America Omnichannel Market, By Channel, 2020-2028 (USD Million)

20 North America Omnichannel Market, By Country, 2020-2028 (USD Million)

21 U.S Omnichannel Market, By Solution, 2020-2028 (USD Million)

22 U.S Omnichannel Market, By End-Use, 2020-2028 (USD Million)

23 U.S Omnichannel Market, By Channel, 2020-2028 (USD Million)

24 Canada Omnichannel Market, By Solution, 2020-2028 (USD Million)

25 Canada Omnichannel Market, By End-Use, 2020-2028 (USD Million)

26 Canada Omnichannel Market, By Channel, 2020-2028 (USD Million)

27 Mexico Omnichannel Market, By Solution, 2020-2028 (USD Million)

28 Mexico Omnichannel Market, By End-Use, 2020-2028 (USD Million)

29 Mexico Omnichannel Market, By Channel, 2020-2028 (USD Million)

30 Europe Omnichannel Market, By Solution, 2020-2028 (USD Million)

31 Europe Omnichannel Market, By End-Use, 2020-2028 (USD Million)

32 Europe Omnichannel Market, By Channel, 2020-2028 (USD Million)

33 Germany Omnichannel Market, By Solution, 2020-2028 (USD Million)

34 Germany Omnichannel Market, By End-Use, 2020-2028 (USD Million)

35 Germany Omnichannel Market, By Channel, 2020-2028 (USD Million)

36 UK Omnichannel Market, By Solution, 2020-2028 (USD Million)

37 UK Omnichannel Market, By End-Use, 2020-2028 (USD Million)

38 UK Omnichannel Market, By Channel, 2020-2028 (USD Million)

39 France Omnichannel Market, By Solution, 2020-2028 (USD Million)

40 France Omnichannel Market, By End-Use, 2020-2028 (USD Million)

41 France Omnichannel Market, By Channel, 2020-2028 (USD Million)

42 Italy Omnichannel Market, By Solution, 2020-2028 (USD Million)

43 Italy Omnichannel Market, By T End Use Type, 2020-2028 (USD Million)

44 Italy Omnichannel Market, By Channel, 2020-2028 (USD Million)

45 Spain Omnichannel Market, By Solution, 2020-2028 (USD Million)

46 Spain Omnichannel Market, By End-Use, 2020-2028 (USD Million)

47 Spain Omnichannel Market, By Channel, 2020-2028 (USD Million)

48 Rest Of Europe Omnichannel Market, By Solution, 2020-2028 (USD Million)

49 Rest Of Europe Omnichannel Market, By End-Use, 2020-2028 (USD Million)

50 Rest of Europe Omnichannel Market, By Channel, 2020-2028 (USD Million)

51 Asia Pacific Omnichannel Market, By Solution, 2020-2028 (USD Million)

52 Asia Pacific Omnichannel Market, By End-Use, 2020-2028 (USD Million)

53 Asia Pacific Omnichannel Market, By Channel, 2020-2028 (USD Million)

54 Asia Pacific Omnichannel Market, By Country, 2020-2028 (USD Million)

55 China Omnichannel Market, By Solution, 2020-2028 (USD Million)

56 China Omnichannel Market, By End-Use, 2020-2028 (USD Million)

57 China Omnichannel Market, By Channel, 2020-2028 (USD Million)

58 India Omnichannel Market, By Solution, 2020-2028 (USD Million)

59 India Omnichannel Market, By End-Use, 2020-2028 (USD Million)

60 India Omnichannel Market, By Channel, 2020-2028 (USD Million)

61 Japan Omnichannel Market, By Solution, 2020-2028 (USD Million)

62 Japan Omnichannel Market, By End-Use, 2020-2028 (USD Million)

63 Japan Omnichannel Market, By Channel, 2020-2028 (USD Million)

64 South Korea Omnichannel Market, By Solution, 2020-2028 (USD Million)

65 South Korea Omnichannel Market, By End-Use, 2020-2028 (USD Million)

66 South Korea Omnichannel Market, By Channel, 2020-2028 (USD Million)

67 Middle East & Africa Omnichannel Market, By Solution, 2020-2028 (USD Million)

68 Middle East & Africa Omnichannel Market, By End-Use, 2020-2028 (USD Million)

69 Middle East & Africa Omnichannel Market, By Channel, 2020-2028 (USD Million)

70 Middle East & Africa Omnichannel Market, By Country, 2020-2028 (USD Million)

71 Saudi Arabia Omnichannel Market, By Solution, 2020-2028 (USD Million)

72 Saudi Arabia Omnichannel Market, By End-Use, 2020-2028 (USD Million)

73 Saudi Arabia Omnichannel Market, By Channel, 2020-2028 (USD Million)

74 UAE Omnichannel Market, By Solution, 2020-2028 (USD Million)

75 UAE Omnichannel Market, By End-Use, 2020-2028 (USD Million)

76 UAE Omnichannel Market, By Channel, 2020-2028 (USD Million)

77 Central & South America Omnichannel Market, By Solution, 2020-2028 (USD Million)

78 Central & South America Omnichannel Market, By End-Use, 2020-2028 (USD Million)

79 Central & South America Omnichannel Market, By Channel, 2020-2028 (USD Million)

80 Central & South America Omnichannel Market, By Country, 2020-2028 (USD Million)

81 Brazil Omnichannel Market, By Solution, 2020-2028 (USD Million)

82 Brazil Omnichannel Market, By End-Use, 2020-2028 (USD Million)

83 Brazil Omnichannel Market, By Channel, 2020-2028 (USD Million)

84 NCR Corporation: Products & Services Offering

85 Diebold Nixdorf AG: Products & Services Offering              

86 Infosys Ltd.: Products & Services Offering               

87 Infor Global Solutions, Inc.: Products & Services Offering         

88 Oracle Corporation: Products & Services Offering            

89 SAP SE: Products & Services Offering            

90 IBM Corporation : Products & Services Offering   

91 Cognizant: Products & Services Offering   

92 Salesforce, Inc: Products & Services Offering       

93  Toshiba Corporation: Products & Services Offering         

94 Other Companies: Products & Services Offering    

LIST OF FIGURES

1 Global Omnichannel Market Overview

2 Global Omnichannel Market Value From 2020-2028 (USD Mllion)

3 Global Omnichannel Market Share, By Solution (2022)

4 Global Omnichannel Market Share, By End-Use (2022)

5 Global Omnichannel Market Share, By Channel (2022)

6 Global Omnichannel Market, By Region (Asia Pacific Market)

7 Technological Trends In Global Omnichannel Market

8 Four Quadrant Competitor Positioning Matrix

9 Impact Of Macro & Micro Indicators On The Market

10 Impact Of Key Drivers On The Global Omnichannel Market

11 Impact Of Challenges On The Global Omnichannel Market

12 Porter’s Five Forces Analysis

13 Global Omnichannel Market: By Solution Scope Key Takeaways

14 Global Omnichannel Market, By Solution Segment: Revenue Growth Analysis

15 Order Management Market, By Region, 2020-2028 (USD Mllion)     

16 Analytics Market, By Region, 2020-2028 (USD Mllion)

17 Point of Sale Market, By Region, 2020-2028 (USD Mllion)

18 Warehouse/Inventory Management Market, By Region, 2020-2028 (USD Mllion)

19 Global Omnichannel Market: By End-Use Scope Key Takeaways

20 Global Omnichannel Market, By End-Use Segment: Revenue Growth Analysis

21 Apparel & Footwear Market, By Region, 2020-2028 (USD Mllion)    

22 Consumer Electronics Market, By Region, 2020-2028 (USD Mllion)

23 FMCG Market, By Region, 2020-2028 (USD Mllion)

24 Hospitality Market, By Region, 2020-2028 (USD Mllion)

25 Global Omnichannel Market: By Channel Scope Key Takeaways

26 Global Omnichannel Market, By Channel Segment: Revenue Growth Analysis

27 Online Home Delivery Market, By Region, 2020-2028 (USD Mllion)

28 In-Store Pickup Market, By Region, 2020-2028 (USD Mllion)

29 In-Store Shopping Market, By Region, 2020-2028 (USD Mllion)

30 Others Market, By Region, 2020-2028 (USD Mllion)                

31 Regional Segment: Revenue Growth Analysis

32 Global Omnichannel Market: Regional Analysis

33 North America Omnichannel Market Overview

34 North America Omnichannel Market, By Solution

35 North America Omnichannel Market, By End-Use

36 North America Omnichannel Market, By Channel

37 North America Omnichannel Market, By Country

38 U.S. Omnichannel Market, By Solution

39 U.S. Omnichannel Market, By End-Use

40 U.S. Omnichannel Market, By Channel

41 Canada Omnichannel Market, By Solution

42 Canada Omnichannel Market, By End-Use

43 Canada Omnichannel Market, By Channel

44 Mexico Omnichannel Market, By Solution

45 Mexico Omnichannel Market, By End-Use

46 Mexico Omnichannel Market, By Channel

47 Four Quadrant Positioning Matrix

48 Company Market Share Analysis

49 NCR Corporation: Company Snapshot

50 NCR Corporation: SWOT Analysis

51 NCR Corporation: Geographic Presence

52 Diebold Nixdorf AG: Company Snapshot

53 Diebold Nixdorf AG: SWOT Analysis

54 Diebold Nixdorf AG: Geographic Presence

55 Infosys Ltd.: Company Snapshot

56 Infosys Ltd.: SWOT Analysis

57 Infosys Ltd.: Geographic Presence

58 Infor Global Solutions, Inc.: Company Snapshot

59 Infor Global Solutions, Inc.: Swot Analysis

60 Infor Global Solutions, Inc.: Geographic Presence

61 Oracle Corporation: Company Snapshot

62 Oracle Corporation: SWOT Analysis

63 Oracle Corporation: Geographic Presence

64 SAP SE: Company Snapshot

65 SAP SE: SWOT Analysis

66 SAP SE: Geographic Presence

67 IBM Corporation : Company Snapshot

68 IBM Corporation : SWOT Analysis

69 IBM Corporation : Geographic Presence

70 Cognizant: Company Snapshot

71 Cognizant: SWOT Analysis

72 Cognizant: Geographic Presence

73 Salesforce, Inc.: Company Snapshot

74 Salesforce, Inc.: SWOT Analysis

75 Salesforce, Inc.: Geographic Presence

76 Toshiba Corporation: Company Snapshot

77 Toshiba Corporation: SWOT Analysis

78 Toshiba Corporation: Geographic Presence

79 Other Companies: Company Snapshot

80 Other Companies: SWOT Analysis

81 Other Companies: Geographic Presence

The Global Omnichannel Market has been studied from the year 2019 till 2028. However, the CAGR provided in the report is from the year 2023 to 2028. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.

The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Omnichannel Market.

The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.

Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.

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Frequently Asked Questions

The global omnichannel market is projected to grow at a CAGR of 15.4% from 2023 to 2028.
NCR Corporation, Diebold Nixdorf AG, Infosys Ltd., Toshiba Corporation, Oracle Corporation, SAP SE, IBM Corporation, Cognizant, Salesforce, and Infor Global Solutions, Inc. among others are some of the key players in the market.
The global omnichannel market presents several opportunities for businesses, including increased revenue, improved customer engagement, competitive advantage, better customer insights, and improved operational efficiency.
The omnichannel market is driven by several key factors, including the increasing adoption of smartphones and mobile devices, the growth of e-commerce and the need for personalized and convenient shopping experiences, the COVID-19 pandemic which has accelerated the shift towards digital channels, and advances in technology such as AI and IoT which are enabling businesses to create more seamless and integrated omnichannel experiences.

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